DOCUMENT OUR FINDINGS, ACTIONS AND OUTCOMES: Once everything is up and running, it's time to start documenting the process. This is where you'll keep track of your findings, actions, and results. When the problem arises again, information will be provided to guide someone through the process of troubleshooting and fixing the problem. Both positive and bad consequences should be reported, which is an important component of this. This will save you time in the future while troubleshooting and prevent others from making the same mistakes you did.