Please enable JavaScript.
Coggle requires JavaScript to display documents.
EXPLAIN THE ROLES OF CUSTOMER IN A TOTAL QUALITY SETTING - Coggle Diagram
EXPLAIN THE ROLES OF CUSTOMER IN A TOTAL QUALITY SETTING
TO DETERMINE THE LEVEL OF QUALITY OF A PRODUCT
The customer ultimately determines the level of quality
Customers have expected basics like quality service and fair pricing
Helps employees understand their target customers before making any changes in the processes and systems to deliver better quality products/services for customer satisfaction
For example quality of a product is not defined only in terms of its durability, packaging, reliability, timely delivery and so on but also a customer’s overall experience with the organization.
AS THE MEASUREMENT OF THE SUCCESS OR FAILURE OF A PRODUCT
Customers are the most important asset for your business, which can decide upon the success and failure of your organization.
Need to focus on your end users and their demands while planning your production processes.
You must never ignore any negative comments and feedbacks that come your way
Work on those negative points and come up with better ideas and solutions for improving on your weaknesses and enhancing the systems and processes to deliver what your customers expect.
TO INCREASE THE PROFITABILITY OF CUSTOMER
To make the business stay for a long period of time
Can increase the advantage in competition
Focus on quality advancement
Increase the production of product
MAINTAIN BUSINESS' S REPUTATION
Good feedback from customers will enhance the reputation of the company based on their entire experience with the organization
For example, the largest companies like Apple have a high number of customers because of their good reputation. This is because, their customers are always satisfied with the products they produce and leave a good reviews
Customers will trust their product if the organisation provide good customer experience because customer experience is very important for their business reputation
For example, organisation provode excellence service and consider offering rewards for customer loyalty