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Change Management - Coggle Diagram
Change Management
What is change mgt for biz apps
Variety in Scope/Size
Budget/Resource constraints
The "We dont need CM" trap
The "We are already doing CM" trap
The "This is just..." trap
What - Punchy Definition
CM Strategy
CM tasks
CM tools
CM Readiness
Identify key changes
CM plan
CM Responsibility
SbD
Initiate
Project goals
Assessment of alignment with business Goal\s
Assessment of Stakeholder buy-in
Assessment Change Readiness
Project Org
Project responsibilities
Agreement across stateholders/Partner
Clear Scope "delegation" in SOW
Realistic Scope in SOW
Example Migration not in Scope
Example Performance not in scope
Training in Methodology
The OCM Team's got it trap
Project governance
Customer/Partner PM
Multiple Partners
Change process - CRs, Approval
Who is responsible for CM
Representation from affected Groups
Decision power
Reasonable expectations for participation
Project plan
Include Change Management Activities
Sponsor roadmap
coaching plan
Resistance management plan
Communication plan
Continuous Assessment of key stakeholders POV
Adapt
Business process
Define what high level Processes will change
Example Actual costing inventory accuracy
Define what user/worker groups are affected
Key strategies (Approach, Data, Testing, Integration, Usability, UI, Training, Reporting/BI etc)
Partner Implementation Skillsets
Customer Implementation skillset
Organization Strategies
Parent Org
Organization
Example - diverging strategies
Solution Overview
The "We don't know yet" trap
Pre-Sales Blueprint
Major challenges from pre-sales
Requirements
Understand Scope
Understand CR procedure
Understand guiding principles (change expected/Avoid Customizations)
Understand MVP/POC/Demo Limitations
Technology processes
Define what IT functions change
Define what new skillsets are needed
Define what cross org admin processes are changing
Example - procurement and approval process of subscription services
Implement
Approach
Implementation vs overall
Acquisition of skillsets
Training in implementation topics
project plan
Design/build/test cycle
Data Management
Integration systems
Security and roles
Reporting vs excel / trust in data /trust in system
Low code/no code
Cloud SaaS
Continuous Assessment of key stakeholders POV
Customer/Partner/MS align - in Cloud solutions
The "We dont know yet" trap
Scope and change trap
The 7 Click Trap
The 20 Years Trap
Like-for-like trap
Awareness - Great Changes are coming
Prepare
UAT
Explain performance
Set realistic expectations
goals
benchmark
measures
Use familiar data
Gamification
Mock Cutover
GLR
Customer/Partner/MS Align
Understand purpose of Risk/Issue management
Change Ready?
Understand external factors implementing Go-Live planning
ISV/3rd party limitations limitations
Update cadence/pause rules
Training
Align format to target audience
Understanding process/Worker/Supervisor affected
Measure the training experience
Environments
Transition to support
Support pre-cutover
Support During cutover
Hyper care
Training of support org
Information to support org
Long time Support
Operate
Leverage continuous innovation
Support processes
Process Stewards
batch mgt
Alerts / Notifications
Workflow
Data Stewards
MDM
Purging / Archiving
New Features
Feature stewardship
Awareness
Evaluation
Decision
Training
New Technology
Technology Stewardship
Roadmap
Feedback loop for bonus/recognition
Adoption/Usage
Misconceptions - CE
Misconceptions - F&O
Measures- BizApps
rewards and corrective action
Why - punchy intro
XX% Projects fail but not the typical cliche
YY% of Execs Fired