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Cross Meters, Once we have the data and are sure we know the correct…
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Once we have the data and are sure we know the correct serial number and address details on ECOES - Open cross meter case to the correct supplier
Do we have the correct MPAN and property details? (address, post-code, etc)
If no, perform Trace and Label, if the customer is not able to then manually book this in.
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Has the other supplier agreed that the serial numbers are crossed - have we updated the case and supplied all of the relevant data from first part of the flow diagram.
MTD update needed - We have the correct MPAN but the wrong MSN - other supplier has agreed so we need to amend our details and the billing - dummy mex may be needed so cmex would be best to reduce wait time.
Do we have meter readings on the correct meter to see what the billing should be - may need to use averages if the supply has been with us for a long time on the incorrect meter - EAC will not be correct in this case so will need to look at workaround to bill during this time.
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