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Recommendations and Actions - Coggle Diagram
Recommendations and Actions
IT Structure Changes
Amalgamate IT Chapter Lead Positions to save on operating expenditure and create the opportunity to introduce more experienced leaders and managers.
Separate business as usual from project delivery and execution to simplify supply and demand contention.
Vendor Management
Utilize my relationship with Technology One to
change the mentality to one of a partnership rather than one that is clearly adversarial.
Similarly set working relationships and supplier panels with other vendors for enterprise panels.
Re-establish a good relationship with contracts and procurement to generate more education and training for IT.
Enhance the IT Strategy
Continue to build out the ERP base working with T1 to deliver the CiA migration as efficiently as possible. Plan CIA implementations with the business to avoid change fatigue.
Return to the customer edge by implementing request management, a new PCI compliant payment solution, identity management that allows single sign on across all CN apps and integration between our apps to obtain a single view of the resident.
Turn off unused apps and platforms like ServiceNow when possible to make operational savings.
Standup the Data Platform and become a Data Driven Organization.
Pay attention to the CX team and their research rather than paying lip service to it.
Future Technology
Use artificial intelligence/machine learning, the internet of things and smart devices to reduce operating expenses.
Team Unification
Unification of the IT Team through Respect and Trust, providing opportunities to advance internally and building our own culture and values where we truly empower each other.
Realistic Expectations
Set realistic delivery timeframes and work prioritisation with the business to avoid unrealistic expectations.