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1.7 & 1.8 Consumer Rights & Responsibilities - Coggle Diagram
1.7 & 1.8
Consumer
Rights & Responsibilities
LAWS
SALE OF GOODS & SUPPLY OF SERVICES ACT 1980
AS DESCRIBED
CORRESPOND (MATCH) SAMPLE
MERCHANTABLE QUALITY
FIT FOR PURPOSE
3 RS REFUND, REPAIR, REPLACEMENT
SELLERS MUST BE QUALIFIED
RECEIPT
CONTRACT BETWEEN CONSUMER AND SELLER
LAWS ON FOOD LABELS
weight
ingredients in descending order
Best Before / Use by
nutritionla info
CONSUMER PROTECTION ACT 2007
FALSE & MISLEADING CLAIMS
AGGRESSIVE SALES TACTICS
INCORRECT WEIGHTS & MEASURES
RESPONSIBLE CONSUMER:INFORMED, SHOP AROUND, CHECK PRICES
ETHICAL CONSUMER: Know the origin, buy less, think of packaging, sustainability, environmental impact etc.
ONLINE RIGHTS: cooling off period 14 days (within EU)
CAVEAT EMPTOR: BUYER BEWARE, SECOND HAND GOODS OR DAMAGED ITEMS
HOW TO COMPLAIN
NCCA CCPC
OMBUDSMAN independent body will investigate. E.g. Ombudsman for finanscisal services
SMALLL CLAIMS COURT Fee cheap 25 euro, no solicitor required, quick , convenient, if not happy may be referred to District Court.
IN WRITING
BUSINESS LETTER
DEAR SIR/MADAM
YOURS SINCERELY
AS IN ENGLISH FORMAL LETTER
IN PERSON
TRADE ASSOCIATIONS
ASAI