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What does the Digital Learning Team need to DO even better? - Coggle…
What does the Digital Learning Team need to DO even better?
Relationship Building
SMEs
respect their expertise
ask them about their work
accomplishments and achievements
challenges and constraints
respect their time
provide clarity on what's expected
prepare for meetings
clear, succinct agenda
stick to agreed timing
consider what the SME needs
be flexible
ask what might challenge the relationship
create contingencies
build in slippage to projects
Stakeholders
get clear on what each stakeholder needs
just focus on giving them this
check in regularly to make sure they're happy
Influencing
build the relationship first
look for the common interest between the parties
how will each side win by collaborating?
cite examples of successful collaboration
use a welcoming approach by default
recognise and praise progress
be happy with small wins initially
explore ways to make collaboration easier for them
Team Promotion
clarify the Team Purpose
update and manage the Team's intranet presence
case studies
metrics
star ratings
net promoter
value add
create customer friendly feedback channels
incorporate in relationship management process
star ratings and feedback on intranet
real time RAG emojis
create a team promotion schedule