Organizational Behaviour
Perceptual Errors
Personality
Motivational Theories
5 Stages of Development
Negotiation/Conflict
Influence Tactics
Decision Making
Groupthink
Characteristics of Organizational Culture
Self-Fulfilling Prophecy
Halo Effect
Big 5
Forming
Storming
Norming
Performing
Adjourning
ZOPA (Zone of Possible Agreement)
BATNA (Best Alternative to Negotiated Agreement)
Rational Persuasion
Legitimating
Decision Matrix
Maslow's Hierarchy of Needs
Openness to Experience
Conscientiousness
Extraversion
Agreeableness
Neuroticism/Emotional Stability
Example: A child who recently moves it a new school. If they believe that he/she is awkward, unlikeable, or unpopular, they may also believe that they won't be able to make friends or that no one would sit with them during lunch
Example: A sharply dressed coworker might be judged to be more competent than a coworker wearing a t-shirt
Example: A doctor. They are an expert in what they do and when they diagnose us, they are doing it from a rational, expert position.
Example: CEOs have legitimating power in the workplace which influences employees to commit to the company's mission and vision.
Example: If Simon wants to buy a used computer for $6,000 or less, and Daphne wants to sell one for $5,500 those two have ZOPA
Example: If Anthony is only willing to sell his bike for a minimum of $150 while Kate is only willing to purchase at a maximum of $125. If we assume that Anthony can sell his bike for $150, then $150 is Anthony's BATNA.
both based on first impressions
consists of
Example: In 1961, President Kennedy ordered a secret CIA mission to invade Cuba through Bay of Pigs and overthrow the communist government headed by Fidel Castro. This is an example of groupthink because Kennedy made it clear to the group that he wanted to invade Cuba. Others in the group then quickly "conformed" and in the end there was a unanimous decision to invade Cuba.
Values
Creative and Curious
Responsible and Dependable
Assertive and Sociable
Cooperative and Warm
Calm and Secure
A company with a strong organizational culture. Example: Nike
Example: The Devil Wears Prada (Addressing Miranda's Communication Issues)
consists of
Listing all decision criteria
Listing all alternatives
Weights
won't occur as much if someone scored high on
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positive correlation between
can be caused by
can help to mitigate
can influence or cause
can influence
can occur in the process
can help alleviate
is used in
are component of
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Example: IBM
Material Symbols
○The famous IBM logo
○ Strict dress code: Well-groomed and wear dark suits
Stories about the founder
○ “Time lost is time gone forever” → efficiency
○ Encouraging marriage → responsibility
○ Discourage smoking and alcohol → discipline
Language
○ “IBM-speak”
Rituals
○ Sing the “IBM song”
○ IBM schoolhouse and country clubs
Stories
Language
Material Symbols
Rituals
people who have desirable traits (Big 5) would be able to reach the top of the hierarchy easier
behaviours and attitudes influence
is required/need for