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BUỔI 8 - Coggle Diagram

- - - - Stories
      - Organizational symbolism
      - A rite or ritual
  - - - Top Management Leads Ethics by Example
      - Communicate Clear Expectations of Organizational Code of Ethics
      - Key Components of Ethics Training Program
      - Reinforce Behavior You Want, and Don’t Reinforce Behavior You Don’t Want
      - Provide Protection for Employees
    - - Establish Trust
      - Determine The Current Culture
      - Define The Ideal Workplace Culture
      - Set Clear Expectations And Goals
      - Measure Goals And Give Feedback Frequently
      - Recognize And Reward Good Work
      - Develop Employees
      - Focus On Employee Engagement
    - - Set team and individual performance goals.
      - Adopt automation.
      - Create an omni-channel support experience.
      - Use snippets, personalization tokens, and email templates.
      - Provide self-service resources.
- - - - pay
      - promotion
      - supervision
      - coworker
      - work itself
      - altruism
      - status
      - environment
    - - "job satisfaction is related to important job values, each of which affects the basic and independent needs of the individual"
  - - - Pleasantness
        
        Activation
    - - Emotions are often triggered by specific events
        
        Positive emotions include things like joy, pride, relief, etc.
        
        Negative emotions include things like anger, anxiety, fear, etc.
        
        Some job require “emotional labor” in which employees must manage
        
        their emotions to complete their job duties successful.
- - - - work team
      - managament team
      - parallet team
      - project team
      - action team
    - - forming -> storming -> norming -> performing -> adjourning
    - - Task interdependence
      - Goal interdependence
      - Outcome interdependence
    - - Member roles
      - Member ability
      - Member personality personality
      - Member diversity
      - Team size
  - - - quantity and quality of goods or services produced, customer satisfaction, efficiency or reliability and accuracy of decisions, wins, completed reports and successful investigations.
- - - - commitment factors
        
        emotional commitment
        
        committed to continue
        
        standard commitment