CHAPTER 1: BUSINESS DRIVEN TECHNOLOGY

Information Technology (IT)

A field concerned with the use of technology in managing and processing information

It's covering many fields that deals with the use of electronic computers and computer software to convert, store, protect, process, transmit, and retrieve information securely

Management Information System (MIS)

A general name for the business function and academic discipline covering the application of people, technologies and procedures

MIS function to plans to develops, implements, and maintains IT hardware, software and portfolio application towards organization goals

IT impact on business operations

The benefits

IT operations

Operation managements

Sales and marketing

HR

Finance

Security

Customer service

The goals

Create competitive advantages

Generate growth

Improve customer satisfaction / loyalty

Streamline supply chain

Improve productivity

Global expansion

Reduce cost

Common departments

Operations management

Sales

Marketing

Accounting

Human resources

Finance

Important to IT

IT Resources

IT Cultures

Data, Information and Business Intelligence

Information is a data converted into a meaningful and useful context

Business intelligence is an applications and technologies that are used to support decision-making efforts

Data is a raw facts that describe the characteristics of an event or object

People, information, and information technology (in that order of priority) are inextricably linked

If one fails, they all fail

Culture will influence the way people use information and will reflect the importance that company leaders attribute to the use of information in achieving success or avoiding failure

Information-sharing culture

Information-inquiring culture

Information-functional culture

Information-discovery culture

Employees use information as a means of exercising influence or power over others

Employees across departments are open to new insights about crisis and radical changes and seek ways to create competitive advantages

Employees across departments search for information to better understand the future and align themselves with current trends and new directions

Employees across departments trust each other to use information (especially about problems and failures) to improve performance