CHAPTER 1: BUSINESS DRIVEN TECHNOLOGY
Information Technology (IT)
A field concerned with the use of technology in managing and processing information
It's covering many fields that deals with the use of electronic computers and computer software to convert, store, protect, process, transmit, and retrieve information securely
Management Information System (MIS)
A general name for the business function and academic discipline covering the application of people, technologies and procedures
MIS function to plans to develops, implements, and maintains IT hardware, software and portfolio application towards organization goals
IT impact on business operations
The benefits
IT operations
Operation managements
Sales and marketing
HR
Finance
Security
Customer service
The goals
Create competitive advantages
Generate growth
Improve customer satisfaction / loyalty
Streamline supply chain
Improve productivity
Global expansion
Reduce cost
Common departments
Operations management
Sales
Marketing
Accounting
Human resources
Finance
Important to IT
IT Resources
IT Cultures
Data, Information and Business Intelligence
Information is a data converted into a meaningful and useful context
Business intelligence is an applications and technologies that are used to support decision-making efforts
Data is a raw facts that describe the characteristics of an event or object
People, information, and information technology (in that order of priority) are inextricably linked
If one fails, they all fail
Culture will influence the way people use information and will reflect the importance that company leaders attribute to the use of information in achieving success or avoiding failure
Information-sharing culture
Information-inquiring culture
Information-functional culture
Information-discovery culture
Employees use information as a means of exercising influence or power over others
Employees across departments are open to new insights about crisis and radical changes and seek ways to create competitive advantages
Employees across departments search for information to better understand the future and align themselves with current trends and new directions
Employees across departments trust each other to use information (especially about problems and failures) to improve performance