Customer Acquisition

Website

Step 1. Customer Acquisition

Surf schools

Direct sale to customers

Wholeseller

Magazine ads

Step2. Customer signup

Details of customer are recorded

Customization requests are noted

Membership program

R&D suggests viable features

Inventory informs present stock

Step 3. Product delivery

Individual Customization

Step 4. Service and complaints

Quality check

Sales team delivers product

Product shipped if required

Faults are recorded and informed to production & R&D

Rectification plans are suggested and implemented within 24 hrs

Refurbishment request

Step. 5 Customer care

Accessories

Surfboards

SALES

Accessories

Refurbishment

SERVICE

Subscription fees

CUSTOMER MEMBERSHIP

REVENUE STREAMS

Customization