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Communication and Conflict in Group - Coggle Diagram
Communication and Conflict
in Group
Group
How group can influence
work habits and productivity
Formation, norms and roles
Contexts, Structures, and Outcomes
Variations in group settings and characteristics
Variations in group tasks
Variation in group structure and composition
Leavitt (1951)
Communicate in
different patterns
Circle, Chain, Wheel pattern
Advantage & Disadvantage
Maier (1967)
More knowledge, information, approaches, and alternatives
Social pressures in groups can bolster majority opinions
Individuals may outperform groups when creativity and efficiency are paramount
Group think
“mind guards”
Janis (1971)
A number of steps leaders can take to help groups
avoid groupthink
Managing Groups
Leadership
Avoiding groupthink
Enhance the attractiveness of group membership to increase group harmony, cohesiveness, and motivation
Participative leaders who respect the dignity of group members and maintain harmony
Enhance communication and resolve conflicts
Public vs Private
public organizations face greater complexity and more potential problems in group relations, communication, and conflict resolution
Communication
Types
Horizontal
Vertical
External
Roles
Gatekeepers
Opinion leaders
Liaison
Cosmopolites
Problems and Distortions
Distorted perceptions
Erroneous translation
Errors of abstraction and differentiation
Lack of congruence
Jargon
Manipulating and withholding information
Lack of feedback
Noise in communication
Misuse of language
Listening defi ciencies
Conflict
Types
within a person
The concepts of role conflict and role ambiguity
between people
Interpersonal relationship
within and between groups
Intergroup conflict
Contanct hypothesis
Spillover hypothesis
Negative relationship
Task oriented
Job performance
Promotion
Sociomotional oriented
Organizational attachment
Turnover, absenteeism
Bases
Differences in goals, values, cultures, and priorities
Differences in power, status, rewards, and resources
among people and groups
Outcomes
stress, frustration, dissatisfaction,
high turnover, absenteeism, and poor performance