KEYS TO EFFECTIVE COMMUNICATION WITH NLP
Meaning and Description of NLP
Calibration and Learning to Listen and Observe the Interlocutors
Body Language, Tonal and the Languages of the Senses
Sensory Language and Behavior
Establishing and Maintaining Rapport
Assuming the Power of Language
NLP (Neuro Linguistic Programming) is a formal and dynamic model of how the human mind and perception works, how it processes information and experience and the various implications this has for personal success. Based on this knowledge, it is possible to identify the internal strategies used by successful people, learn them and teach them to others (model); to facilitate evolutionary and positive change.
Neurolinguistic Programming, by analogy with the computer, uses the universal patterns of communication and perception that we have to recognize and intervene in various processes (learning, therapy, coping with stress, negotiation, conflict management, overcoming phobias, etc... ). The field of work is as broad as that of interpersonal relationships.
It had its origin in the investigations of Richard Bandler and John Grinder, authentic fathers of NLP, who tried to find out why certain treatments of three therapists in the United States (Satir, Erickson and Perls) achieved greater success than the rest of their colleagues.
In fact, it allows us to know the perception of the other people we have in front of us or ourselves. It is a complement in the development of emotional intelligence. Among other things, NLP
- Significantly and quickly increases self-confidence.
- Improves interpersonal relationships.
- Develop personal and professional growth towards success.
- It allows us to become who we want and want to be.
- Serves to reduce stress.
It fundamentally operates through the visual, auditory and kinesthetic senses.
The visuals:
The visual channel is used to obtain and describe everything that happens in the internal and external world. Thus, we can talk about colors, images, we can remember a situation "seeing it"...
The hearing ones:
This channel is preferably used by people who perceive the world through words, sounds, narration and spoken or written description.
The kinesthetics:
It is the channel of sensations, the tactile one, that of perception through movement, touch and emotion. It is recognized when someone tells us "I feel..." instead of "I see such an image..." or "I was dragging the chair while..."
Within these conversational pre-competencies we can distinguish, among others:
propose vs. Investigate (advantages and disadvantages, balance between the two). derando we are continuously proposing, to collaborators, colleagues, clients and suppliers. To propose efficiently, we must first investigate, ask and inform ourselves of market trends, needs of our clients and collaborators.
Statements vs. Affirmations (differences between describing reality and provoking it, influencing the reaction of others). When we speak and converse (asking, committing, judging, etc.).
Judgments (analysis of their justification, information they provide and reactions they cause in others and in ourselves when we make them).
Offers and Requests (generate commitments and a public image of us and our team or department, depending on how they are fulfilled).
Managing emotional states, in us as leaders and in our teams, is vital to achieve results in an environment of enthusiasm, commitment and initiative. Acquiring the necessary skills and competencies to use them conveniently and to be able to observe them in our interlocutors are fundamental elements for a good relationship with others and for more efficient leadership.
Therefore, to develop LEADERSHIP, not only personal but also organizational, it is essential to work on these conversational pre-competencies that allow us to better acquire and apply other skills and abilities, which are carried out fundamentally through words (through conversations) and emotions. .
If this problem can occur with a noun as simple and concrete as "tree", we can imagine what would happen with the words "honor", "justice" or "freedom".
When using language, we use words that make sense to us, but that may not mean the same thing to the receiver, which leads to confusion and incorrect communication.
CHARACTERISTICS OF A CORRECT COMMUNICATION
CLARA, to allow all parties to share and understand ideas. This is probably the most important aspect of correct communication and requires a lot of precision and attention on the part of the sender.
FAST, if not, the elapsed time can distort the message, and introduces another concept called "distorted communication".
CONCISE, to obtain an optimal level of response from the receiver. The comment made by the latter is an essential element in the process of achieving a mutual understanding, that is, that it be shared. This process is called with the Anglo-Saxon term feedback or reaction and although its approach is simple, in practice it is difficult to achieve it.
CORDIAL, is the basis of all good communication and should be established whenever possible a correct interpersonal relationship.
Very often, the effect of this body language takes place at an unconscious level, so that, after only a couple of minutes chatting with someone we just met, we can conclude that this person is not to be trusted. or we don't like it without being able to explain the exact reason.
The most we can say is "there's something I don't like". That "something" almost certainly comes from what your body language has conveyed to us. And, conversely, when we talk to someone, we may be telling them much more than we think.
Nonverbal language is part innate, part imitative, and part learned. Generally, different areas of the body tend to work together to send the same message, although sometimes it is possible to send conflicting messages, such as when someone is telling a funny story but the expression on their face is sad.
This may be due, for example, to the fact that while he is speaking he is thinking about something else, perhaps what he is going to say next, and the expression on his face corresponds to what he is thinking and not what he is saying, so way that leaves your interlocutor perplexed.
There is a common feature to several musical languages: the events that occur on a small scale determine those that occur on higher levels. As an obvious example, in tonal language the inevitability of the dominant tonic cadence produces the tremendous importance of the key of the dominant as a contrasting key (think sonata form).
In this same language, the use of the pestal cadence as a means of relaxing tension once the perfect cadence has been achieved, leads to the use of the subdominant tonality as a producer of endings before the ultimate cadence.
In these same terms, the appearance of a new element ends up translating into events of a higher order (for example, the use of the Neapolitan chord is what ends up making the use of the Neapolitan tonality possible).
Senses of expression
In the field of personal development it is used in different ways (Motos, 2003):
1) As an echo of the first vibrations of the organism: act by which we open ourselves to let the substance of the inner being escape, the music of the bodies, the secret rhythms of the organism.
2) As liberation: expressive products are a testimony of what escapes our reflection and the cathartic and therapeutic function of art is based on this.
3) As an enrichment of the self: the expression aims to return to one's own authenticity and is presented as a path of development and growth in all dimensions, making the subject a being capable of receiving and assuming, transmitting and projecting.
4) As communication: the expression acquires all its entity when it becomes transitive, social; expressive activities are fundamental for the development of creative capacity and for socialization processes and this is the reason why the expression-communication binomial is one of the principles on which current education is based.
5) As creativity. Creativity is basically expression.
In this sense, we are all creative in all places and at all times of life.
What exactly are we doing by naming?
What kind of thing is a meaning?
These questions, fascinating no doubt, have usually proved their immense difficulty and obscurity.
My personal belief is that the lack of clear and definitive progress towards a possible solution stems from the specific way in which we interpret the world and its relation to language, that is, the general beliefs on which our most basic notions about language rest. reality (beyond what we consider the limits of language or what can be questioned with it).
It is on this last topic that I will try to work my proposal.
A proposal Words are perceptual extensions of objects, more correctly, they are sensory extensions of percepts whose character is intentional.
How is perception structured? To support the above, it is necessary to review what I consider the act of perceiving to be and how it works. Essentially, and for the basis of my position, it is necessary to interpret the perception linked to language as a learned act.
I think that one way to eradicate these problems is to start from a completely different conceptual base. To do this I will start by outlining some points that seem important to me and then explain a slightly different perceptual model.
The nature of the "perceptual cue" would always be limited by our sensory behavior, by how events occur in perceptual memory. The world we know consists, in this sense, of processes or events, not of things. The so-called objects are ever-changing processes for perception, their unification and stability given by the way our intensional perception works.
How is memory structured? Following the previous ideas, memory can be considered as a storage system for both motor and perceptual behavior patterns.
In this sense, memory would only record behavior and action patterns and their relationship with constant perceptual processes, not objects of any kind. A type of associative behavioral memory is what I am interested in showing at this moment (it is the memory that is put into operation when perceptual behaviors interact with the internal homeostatic pattern).
The three stages of experience creation
Following the previous ideas, we can postulate that "before" there is a perceptual act (before "the cognitive entity" is integrated) there is what could romantically be called "the unnameable" (that which will never touch language), and that afterwards constant patterns of sensory sampling (which could be both innate and learned) leave "mnemonic traces" in the configuration of the internal homeostatic pattern, and these traces in interaction with the constant patterns of sampling create a first stage of "physical percepts" (perception primary or instinctive which is what makes what we call a dog not collide with what we call things).
The linguistic sphere Human consciousness is its language. This state of intentional creatures can be called the "linguistic sphere." All that man "believes" about the world, all that he feels, thinks, dreams, is within this sphere. But more amazing still, also everything that perceives.
The creation of the objective universe The world (consisting of matter-energy, space-time) as we know it is, in this sense, a conceptual "creation" of ours. In saying this I do not intend to pose an idealistic type of speculation, although I have to insist on some interesting points of such a position.
Although Helen Keller later developed an intentional language. How is it that he understood the symbols of it without having the corresponding sensory input? Because we only talk about them, not what they claim to "denote".
Let's explain this, he could speak and understand words because there were sensory behaviors associated with them, and just as we do, his words were intentional extensions of his percepts. (Even though his words belonged to a purely tactile level of sensory behavior, the extensional system works in the same way, making intentional extensions of his sensory behaviors.)
Rapport is the goal of every field researcher. It means a lot of things: getting people to open up, getting informants to like it, and for them to sincerely believe it. It is only achieved if the researcher fits into their routines.
Key informants: they sponsor the researcher, they show him, they present him, they respond to them, they say how he should act. It is important to refrain from having close relationships until you have good field sensitivity.
Because the right key informant can make or break a study. Hostile Informants: Disturbers such as those who are overly attentive.
They are called “boycotters” and are unwilling to cooperate with the investigator, give them a chance to change their minds and remain friendly.
- Field Tactics
- In-depth interviews
The relationship with the interviewee is one-sided, for this reason it is necessary to work continuously with the motivation of the informants.
It's not uncommon for rapport to decline during long projects.
Recorded interviews: your presence can change what people say in the interview
1st stage of the investigation, but they already know that their words are weighed, perhaps alarm less a recorder. Likewise, the interviewer has considerable time to get the informants used to the recorder.
Using this allows you to capture much more.
Interviewer's diary: detailed during the interview period, it can serve: as an outline of topics examined in each interview, for the “C.O” to take note of the interpretations, intuitions, emerging assumptions and non-verbal expressions.
"Language is power and what is not named is not made visible," he said.
"To create inclusive realities, it is necessary to have a perception of the existence of a different singularity in each subject, which language tends to standardize.
In diversity, people begin to find their peers, because reality is not uniform, so the way of naming it should not be uniform either."
The multiple experiences of frustration and moral disillusionment generated by the process of transition and democratic consolidation in our region have allowed the installation of certain fatalistic conceptions of power that maintain that the destinies of the country are in the hands of alliances between political and economic groups, and not of the people.
Which entails, without a doubt, an underestimation and discredit of citizen power.
In this context, it is particularly interesting to work on the concept of communicative power used by Habermas to strongly revalue the leading role of democratic citizenship.
How do you interpret that such communicative power can be built?
An initial aspect of the reconstruction is guided by the sense of Enlightenment as liberation.
Habermas highlights this in his reading of Freud in the book Knowledge and Interest: there he highlights that for Freud domination, as something other than power, is that power that resists criticism because of its legitimacy.
Therefore, a power that recognizes the criticism that is made of its legitimacy, that shows to have foundation, arguments, has credentials of legitimacy, it is not domination and it is power. All language is power.
The law is concerted communication brought to communication in legal form, in its paradigmatic form, which is the Constitution.
The legal form has a great advantage: it is relatively exact, it makes it possible to verify that one agrees with it, as someone who shares a few minimums, without having to agree with many other things, preserving the differences, respecting the maximums of the various groups social.
In addition, the legal form has the advantage of relative stability, as long as it fulfills its functions in the best sense of pragmatism, because it can always be modified, as circumstances require and in accordance with democratic procedures of popular sovereignty.