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INTERPERSONAL COMMUNICATION - Coggle Diagram

- - - - What needs to be communicated? Everything is communicable, although it must be treated in a convenient way so that the communicated fact does not turn against the Company. When I say that it must be treated in a convenient way, it must be done without manipulating the information.
        Why do you have to communicate everything?
        
        Because people feel that they are part of a project: “feel the colors”.
        
        Because it motivates to know what happens
        
        Because it gives us arguments so that our people understand the measures that are adopted and support them.
        
        Because it generates confidence and clears doubts.
        
        Who needs to be communicated to? It is here when the principle of dealing adequately with what needs to be communicated gains strength.
        
        To our people, who help us to keep our project going.
        
        To our suppliers (industrial, advisors, financial, etc., etc.)
        
        To our customers
        
        To our competition.
- - - - Assertive behavior
        The behavior of the individual in a situation that he considers unpleasant or unjustified is to freely communicate what he does not like, defend his position with energy but without aggressiveness, and propose alternatives that satisfy all the members of the interaction.
        
        Assertiveness is necessary in certain situations.
        1) When a person feels conditioned by certain fears: They can be social fears, such as being snubbed, or rejected. They can be internal fears, such as anxiety, expressing anger, feeling tenderness, feeling guilty, or appearing ignorant
        2) When one fears certain situations, one tends to avoid the circumstances that produce them, thus inhibiting assertive behavior and placing life beyond active control.
        
        Assertive techniques
        Assertive behavior is mainly used when we need to maintain our self-esteem in situations where it is threatened. Normally this need manifests itself in situations in which others try to manipulate us, criticize us or try to deny us the reason when we are sure we have it.
        
        Insistence: Insist on our position, until the other person recognizes our point of view.
        
        Recognition: recognize the criticism or the comment that makes us uncomfortable, when it is true.
- - - - Regarding the non-verbal area, three significant facts stand out:
        
        Anthropologist Ray Birdwhistell wrote Introduction to Kinesics (1952). His close examination of human behavior gave the study of body movements and gestures a new name: Kinetics.
        
        Psychiatrist Jürgen Ruesch and photographer Weldon Kees publish the first book to use the term nonverbal: nonverbal Communication (1956). This work offered a vision of the subject accompanied by extensive graphic documentation.
        
        Another anthropologist, Edward Hall, published The Silent Language (1959) after several years of investigating the use of space by human beings: Proxemics. A more detailed study on this topic later appeared in The Hidden Dimension (1966).
        
        Sign and body language
        In our daily lives, we are constantly sending non-verbal messages to other people (grimaces, finger pointing), which can be much more important than we think.
        Bodily communication, rather than language in evolutionary terms, is an essential part of the communication system, and the vehicle for many fundamental human transactions that speech alone cannot communicate.
        Body language is a sphere that many people have used to establish guidelines for action or a line to follow at any time in certain scenarios, be they daily, work or social.
        
        Most nonverbal behavior is encoded differently from written or verbal language. Therefore, to use a language-oriented system to understand all communication is to distort the crucial elements of a non-linguistic nature. There is no doubt about the importance of the non-verbal in the entire communication process.
- - - - WHAT SHOULD BE AND WHAT SHOULD NOT BE AN INTERVIEW
        An interview should be a simple reflection of what has been. Necessary conditions, knowing how to describe the environment, knowing how to see the person with whom we are interviewing and dominating the dialogue.
        Two methods can be followed for the interview: the impressionist and the expressionist.
        Impressionism will give us an instant vision in which they collect those features and details that stand out from the whole, the most striking is what we, by eliminating the accessory, when over time, our memory erases everything that interests truly. You are an impressionist by temperament.
        
        DO NOT RECHARGE TOO MUCH
        A man is not a simple sum of traits. What matters is his soul, a character that is reflected in some of those traits. What is interesting, in fact, are the features, mainly the eyes, the mouth and the hands.
        THE ART OF ASKING
        In the journalistic mode, a type of intervention based exclusively on questions and answers has been imposed, a simple dialogue without any nuance. The system has been imposed because this informative procedure is the easiest to write of all. It does not require too much literary concern nor do you have to worry a lot about giving shapes to the sentences.
        NOTES MUST BE TAKEN
        Taking notes depends on the moment, on the interlocutor, on ourselves. But very good retentive that you have, it will always be convenient to take some quick note (more or less disguised or, after the interview, when going out). Such notes will serve us to remember a gesture, a phrase, something characteristic.
        
        Of Emil Ludwuing it is said that, before meeting with a famous character. He tried to talk to the enemy or professional, political or ideological opponent of that. In this way, the biographer managed to get someone to speak ill of the person with whom he intended to interview, thus discovering his defects, sometimes revealing. For your future psychological study.
        For this procedure it is not convenient to always go blank to the interview. When we ignore everything about a person, appearances can deceive us. Knowing a little helps to judge, but the opinion of others should not be too influenced either.
- - - - The effects of interpretation This "global" communication process (without sender/receiver/sender "balancing", since, at one level or another, one is always the sender and always the receiver), originates in both participants an accumulation of effects that are worth listing.
        The sender's credibility The efficiency in the transmission of a message (in this case "coded message", words) is directly proportional to the degree of CREDIBILITY that the receiver grants to the sender. That is to say: the certain guarantee that a message will be decoded in the sense in which it is emitted ("understanding" the same semantic content that is expressed).
        
        The "myths" of communication according to the Palo Alto school (Pierre Dionne and Gilles Ouellet) Following are the 19 myths regarding communication that, according to the Palo Alto School, society has commonly understood. The myths are enunciated in the form of a "sentence" of popular domain to then refute them according to the new interpretation.
        Myth 1: The human being directs communication We understand from the beginning that, on the contrary, communication surpasses us and above all it does not imply the will to communicate.
        Myth 2: There is only one level of language which is manifested by writing or speech On the contrary, communication occurs at several levels simultaneously. There are a multitude of languages besides writing or speech and they all contribute to communication.
        Myth 3: Communication is limited to explicit information that circulates between individuals.
        Myth 4: The meaning of a communication lies in the purposes exchanged Again, limiting the meaning of communication to the purposes exchanged leads to unacceptable narrowing.
        Myth 5: Whether or not to communicate depends on an individual choice On the contrary, the only freedom in this matter consists in making the desire to avoid communication understood, in reducing its obligation to a minimum.
        Myth 6: Avoiding communication puts an end to the relationship and, consequently, to communication On the contrary, this rejection of communication that one wishes to make evident through adapted behaviors does not achieve the proposed goal.
        Myth 7: During a communication, the information circulates according to the principle of "balancing" We do not usually take into account that during a communication we "bathe" in the information.
- - - - SKILL 3. ASK
        This third communication skill is very important because it is the most direct and simple way to collect information from the person in front of us, in addition, it is a way of showing interest and empathy for our interlocutor.
        Important: To develop this skill, care must be taken in the way we ask and the expression of the question.
        The way we ask questions has to do with the vocabulary used, the structure, that is, if we launch open questions or with multiple alternatives, if they are direct or not, etc. Try to offer different alternatives, whenever possible, to the client, in addition, the vocabulary must always be respectful and friendly.
        
        SKILL 4. FEEL
        Through this ability we transmit empathy and pave the way to good results.
        By feeling we mean putting ourselves in the place of our clients to feel what the other feels about a particular situation or problem.
        To develop this ability we must know how to diagnose, listen and ask, we must also know ourselves very well, our services and the company's capabilities, so we can more easily understand and put ourselves in the customer's place since only then do we truly get to know him. .
        Important: Feeling, we manage to become "friends" of our clients. Developing the four skills, the company will be able to get closer to the clients and in this way advance strategies that allow to shorten the gap between what is offered and their expectations.