Conditions for Successful Communication

Analysis of Attitudes and Consequences of the Relationship

Much has been written about communication and almost certainly, all opinions are valid even if they contain conflicting criteria.

Also in all of them is the topic "communication is one of the most complicated and difficult issues to resolve within companies."

We have to keep in mind that "we are always communicating", even if we are silent, and that not only words are important, but also gestures, poses, the way we dress, etc.

Communication content and environment. Asking ourselves, before starting a conversation, "what needs to be communicated?", helps us to think and focus our message, with which we achieve better clarity in our mind about the content.

Communication and business success. The main objective that we have to reserve for communication is to be an effective agent of change within the company, required by the conditions of an environment marked by high technological, social and economic evolution.

You must communicate in the following way:

• Clear
• concise
• Systematic

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1) Conversational social skills Conversation involves a complex and careful integration, regulated by verbal and non-verbal cues.

Paraphrasing: It consists of repeating what the interlocutor has said but changing it in some way, or starting to say what he has previously referred so that he ends it again, so that he repeats it without asking him to do so.

Self-opening: It consists of telling personal things about oneself. When a conversation is held on a more or less specific topic, the interlocutor can intersperse some information about himself, which is not the central objective of the conversation.

Active listening: It involves capturing the clues that others offer about themselves and that have not been required (free information).

Take and give the word: In order not to monopolize the word, it is convenient to give it to maintain the dialogue. One way to give the floor will be to ask a question about their opinion, their situations, etc.

Duration of the intervention. It refers to the total time the sender spends talking during the conversation. Both a very short and excessively long duration can be an index of social inadequacy.

Closing a conversation: We will try to close it based on our objectives, without disturbing the interlocutor: - Summarize the content of the conversation. Especially indicated in the case of a commercial situation.

Assertive behavior
The behavior of the individual in a situation that he considers unpleasant or unjustified is to freely communicate what he does not like, defend his position with energy but without aggressiveness, and propose alternatives that satisfy all the members of the interaction.

Nonverbal communication arises with the beginnings of the human race before the evolution of language, animals still continue to do so.

These peoples were looking for a means to record language.

The first writing, which was pictographic with symbols that represented objects, was cuneiform.

Ideographic elements were later developed.

Non-verbal communication has received less attention and scientific study than verbal communication. Before 1950, very few works were published that delved into aspects of nonverbal communication.

These exerted influence on current research.

However, the observations and ideas present in the work of Charles Darwin, The Emotions in Man and Animals, written in 1872, have served as the basis for the study of facial expressions.

Regarding the non-verbal area, three significant facts stand out:

• Anthropologist Ray Birdwhistell wrote Introduction to Kinesics (1952). His close examination of human behavior gave the study of body movements and gestures a new name: Kinetics.
• Psychiatrist Jürgen Ruesch and photographer Weldon Kees publish the first book to use the term nonverbal: nonverbal Communication (1956). This work offered a vision of the subject accompanied by extensive graphic documentation.
• Another anthropologist, Edward Hall, published The Silent Language (1959) after several years of investigating the use of space by human beings: Proxemics. A more detailed study on this topic later appeared in The Hidden Dimension (1966).

Sign and body language

In our daily lives, we are constantly sending non-verbal messages to other people (grimaces, finger pointing), which can be much more important than we think.

Bodily communication, rather than language in evolutionary terms, is an essential part of the communication system, and the vehicle for many fundamental human transactions that speech alone cannot communicate.

Body language is a sphere that many people have used to establish guidelines for action or a line to follow at any time in certain scenarios, be they daily, work or social.

An interview is a dialogue in which the person (interviewer), generally a journalist, asks a series of questions to another person (interviewee), in order to better understand their ideas, their feelings, their way of acting.

THE INTERVIEWEE should always be a person of interest to the community. The interviewee is the person who has some important idea or experience to convey.

THE INTERVIEWER is the one who directs the interview, must master the dialogue, introduces the interviewee and the main topic, asks appropriate questions and closes the interview.

The interview is also information and reporting, the interviews can be real or imaginary.

The real ones feature one or more real people answering a series of questions posed by an interviewer.

The imaginary ones are those in which one person adopts the role of the interviewee, artist, writer, and the other the interviewee can be a historical or literary character, and the interviewer is the same or some other character.

PARTS OF AN INTERVIEW
The presentation is usually brief, but not informative enough.
It does not talk about the interviewee, but about the main topic of the interview.
The body of the interview is made up of questions and answers.
It is important to choose the questions well so that the interview is good, the questions must be interesting for the public, and appropriate for the interviewee to transmit their experiences. They should also be brief, clear and respectful.

WHAT SHOULD BE AND WHAT SHOULD NOT BE AN INTERVIEW
An interview should be a simple reflection of what has been. Necessary conditions, knowing how to describe the environment, knowing how to see the person with whom we are interviewing and dominating the dialogue.
Two methods can be followed for the interview: the impressionist and the expressionist.
Impressionism will give us an instant vision in which they collect those features and details that stand out from the whole, the most striking is what we, by eliminating the accessory, when over time, our memory erases everything that interests truly. You are an impressionist by temperament.

DO NOT RECHARGE TOO MUCH
A man is not a simple sum of traits. What matters is his soul, a character that is reflected in some of those traits. What is interesting, in fact, are the features, mainly the eyes, the mouth and the hands.

THE ART OF ASKING
In the journalistic mode, a type of intervention based exclusively on questions and answers has been imposed, a simple dialogue without any nuance. The system has been imposed because this informative procedure is the easiest to write of all. It does not require too much literary concern nor do you have to worry a lot about giving shapes to the sentences.

NOTES MUST BE TAKEN
Taking notes depends on the moment, on the interlocutor, on ourselves. But very good retentive that you have, it will always be convenient to take some quick note (more or less disguised or, after the interview, when going out). Such notes will serve us to remember a gesture, a phrase, something characteristic.

We talked about the basic problems of communication in a teaching situation.

Such problems were studied from the point of view of the communicative process "in itself", that is to say: the problems that originate from the fact of transmitting a message through a necessarily physical channel.

On this occasion, we would like to approach the communicative problem from the "effects" that the process produces in the receiver, apart from the intellectual and physical operations that occur in the transmission.

In the first case, the problems raised originate, as we say, from the very structure of the process (or processes), while in the second possibility, only the interpretations/responses that, in an observable way, occur in the process are contemplated. receiver when he receives what could be called the communicative "stimulus".

So to speak: we are not interested in the process itself, we are interested in the consequences it has on the individual.

It is becoming more and more common to see how the "manifestations" of level 1 that, initially, should not be loaded with meaning, are filled with it.

Sometimes, even to the detriment of level 2, which would be the one that, in principle, would provide the true communication data. Dressing in a certain way, smelling a specific perfume, combing your hair in a special way or moving with skillful learned gestures, today is usually a clear sign of meaning, basically focused on inclusion within a prestigious social group or with clear desired identifications.

The effects of interpretation This "global" communication process (without sender/receiver/sender "balancing", since, at one level or another, one is always the sender and always the receiver), originates in both participants an accumulation of effects that are worth listing.

The sender's credibility The efficiency in the transmission of a message (in this case "coded message", words) is directly proportional to the degree of CREDIBILITY that the receiver grants to the sender. That is to say: the certain guarantee that a message will be decoded in the sense in which it is emitted ("understanding" the same semantic content that is expressed).

There are certain skills that all staff in an organization must develop, not just frontline employees, in order to meet customer expectations. These skills refer to communication and are: DIAGNOSE --> LISTEN --> ASK --> FEEL .

SKILL 1. DIAGNOSE

We are all impacted by certain characteristics of a person when we see them for the first time, their physique, their body movements, their way of dressing, their personal contact with us or with other people, in short, several aspects that call our attention or simply do not. they do. Therefore, to achieve this sensation of impact on customers, it is very important to take care of what is commonly known as NON-VERBAL BEHAVIOR, because it is the first impression that the customer gets.

SKILL 2. LISTENING

The sense of hearing is one of the characteristics that humans and animals have, hearing is a deliberate behavior with which almost all of us are born. Listening goes beyond the fact of hearing, hearing is a reflex action, while listening is an ability that, although natural, must be developed.

SKILL 3. ASK

This third communication skill is very important because it is the most direct and simple way to collect information from the person in front of us, in addition, it is a way of showing interest and empathy for our interlocutor.

Important: To develop this skill, care must be taken in the way we ask and the expression of the question.

The way we ask questions has to do with the vocabulary used, the structure, that is, if we launch open questions or with multiple alternatives, if they are direct or not, etc. Try to offer different alternatives, whenever possible, to the client, in addition, the vocabulary must always be respectful and friendly.