💻 L & L Infosys CH 12: Enhancing Decision Making
What are the different types of decisions, and how does the decision-making process work?
How do information systems support the activities of managers and management decision making?
How do different decision-making constituencies in an organization use business intelligence? What is the role of information systems in helping people working in a group make decisions more efficiently?
How do business intelligence and business analytics support decision making?
• List and describe the different levels of decision making and decision-making constituencies in organizations. Explain how their decision-making requirements differ.
• Distinguish between an unstructured, semistructured, and structured decision.
• List and describe the process of decision making.
• Define and describe business intelligence and business analytics.
• List each of the major decision-making constituencies in an organization and describe the types of decisions each makes.
• Define and describe BI and BA capabilities.
• Define a group decision-support system (GDSS) and explain how it differs from a DSS.
• Compare the descriptions of managerial behavior in the classical and behavioral models.
• Describe high-velocity automated decision making and its benefits and risks.
• Identify the specific managerial roles that can be supported by information systems.
Senior Management
Middle Management
Operational Management
What is intelligence?
What is design?
What is choice?
What is implementation?
STEP 1: Problem discovery
STEP 2: Solution discovery
STEP 3: Solution choice
STEP 4: Solution testing
Explain the roles of managers in decision making.
What is the classical model of management?
What are the behavioral models of management and how does it compare to classic model?
What are interpersonal roles?
What are informational roles?
What are decisional roles?
How does real-world decision making work?
Information Quality: how does that affect decision making?
What are management filters?
Explain organizational inertia and politics.
• List and describe the elements of a business intelligence environment.
Business Intelligence Infrastructure
Business Analytics Toolset
Managerial Users and Methods
Delivery Platform - MIS, DSS, ESS
User interface/Data visualization
Data from business environments
• List and describe the elements of business analytics.
Predictive analytics
Big Data analytics
Production reports
Parameterized reports
Dashboards/scorecards
Ad hoc query/search/report creation
Drill down
Forecasts, scenarios, models
Operational Intelligence and Analytics
Location analytics and geographic information systems
Support for semi-structured decisions: Operational management and middle management
Support for Senior management: more unstructured decisions
DSS
Sensitivity analysis
Pivot Table
Balanced scorecard method
Key Performance Indicators (KPIs)
Business Performance Management (BPM)
Drill-down