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Disaster Risk Management - Coggle Diagram
Disaster Risk Management
Types of Disasters
Natural Disasters
Earthquake
Volcanic eruption
Tsunami
Typhoon
Landslides
Floods
Human-caused disasters
Hazard material incident
Terrorism
Biological attack
Handling visitors during unexpected events
Unavailability of vehicle or vehicle breakdown
Delay caused by road construction, parades, strikes, and accidents
Tour guide cannot communicate properly
Theft or victim of pickpockets
Accidents, misfortune and disater
Death
Complaints Management
A4 Method
A1 Allow clients to talk
A2 Acknowledge their complaint
A3 Apologize
A4 Ask question or clarify
LISTEN Method
Listen
Involved quest
Solve the problem
Thank the client
Empathize
Never argue