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EAST COAST FLOODS - Coggle Diagram
EAST COAST FLOODS
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Liaison Officers
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Mulitple people from the CCT reaching into LO's for info. Little context or background on the RFI's made it difficult to manage/prioritise.
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Roles and responsibilities are unclear. Positions not clear or communicated. E.g. Admin and logistics position. LO's booking their own travel/accommodation
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CCT Team Structure
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IC needs to be clearly defined before, during and following a CCT activation
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No capacity to CASP and provides no value when an incidnet was under way. Where does the CASP even go. Goes nowhere.
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Requests for Assistance
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Stalling jurisdictions on RFA's is risky business for EMA given complex political overly during a crises
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RFA processes need to be clearly defined, communicated and understood
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Inexperienced officers take longer to process RFA's exacerbated by a lack of training and no documented processes
RFA should not be reliant on individuals knowledge and experience and should be shared more broadly across EMA Group to ensure continuity and manage organisational risk.
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EMA Products
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Types of information for products is changing and needs to be communicated to all staff and deployed LO's
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Products included:
- Executive Text Messages
- NSR Dashboards
- Flash Messages
- Evac Centre Notifications
- CCT Talking Points
- Commonwealth Dashboards
- Supply Chain Dashboards
- NCM Minutes
- CSIRO Transit Product
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Changing expectations on information required for products which has not been communicated well to all staff involved in response/reporting
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Training and Development
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Shadowing and observing worked however could be more structured to ensure people have a full appreciation of the role
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Training issues include:
- Incident Management
- CASP
- Records
- Systems
- Products
- Briefings/Handovers
- RFAS
- LO's
- CCT establishment and deactivation
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There is no training framework or governance around training. Training needs assessment is required.
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The NED
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LO's had no idea and were asked by the jurisdiction what it meant. Embarrassing and reputational risk
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Lessons Management
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Feedback loops monitoring, sharing and implementing
Lessons before, during and after
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Operations
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NSR engagement with BoM, ACS, GA, ADF, CSIRO all worked well
Briefings and Handovers
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Stand-up briefs could be run better e.g. people introducing role, name and position before speaking
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Systems and Technology
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Too much information, difficult to navigate
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Online meeting platforms, WebEx teams etc.
Political Complexity
Political overlay added complications for response, especially ADF deployment and timeframes
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political expectations have changed putting more pressure on EMA for information all the time , briefings, coordination etc.
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