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DEFINING PERFORMANCE AND CHOOSING A MEASUREMENT APPROACH - Coggle Diagram
DEFINING PERFORMANCE AND CHOOSING A MEASUREMENT APPROACH
Defining Performance
They are evaluative
Performance is multidimensional
Determinants of Performance
Implications for addresing performance problems
Procedural knowledge
Motivation
Declarative knowledge
Factors influencing determinants of performance
Abilities
Previous experience
Performance Dimensions
Task performance
Contextual performance
Approaches to Measuring Performance
Behavior Approach
The link between behaviors and results is not obvious
Outcomes occur in the distant future
Poor results are due to causes beyond the performer's control
Results Approach
Behaviors and results are obviously related
Results show consistent improvement over time
Workers are skilled in the needed behaviors
There are many ways to do the job right
Trait Approach
Traits are not under the control of individuals
The fact that an individual possesses a certain trait does not mean that this trait will necessariy lead to desired results and behaviors