Please enable JavaScript.
Coggle requires JavaScript to display documents.
Bunnings Customer Journey - Coggle Diagram
Bunnings Customer Journey
Awareness
Consideration
Purchase
Retention
Advocacy
word of mouth
Social media noise
User generated content
Sausage sizzle
Customer service
Customer service
knowledge of brand
Trust
Store
Online
Ecommerce
Click & Collect
Reviews
DIY needs
Lowest Prices
Widest Range
TV, Radio, Online ads, Print media, Sale
Word of mouth
DIY TV ads
Massive store front
"Lowest prices just the beggining"