Please enable JavaScript.

Coggle requires JavaScript to display documents.

Chap 15 Managing Operations, Quality, and Productivity - Coggle Diagram

- - - - Managing the organization’s raw materials, work-in-process, finished goods, and products in-transit
    - - An inventory system than has necessary materials arriving as soon as they are needed (just in time) so that the production process is not interrupted
- - - - An economic measure of efficiency that summarizes
      - what is produced relative to resources used to produce it
  - - - An overall indicator of how well an organization uses
        all of its resources to create all of its products and services
    - - A partial productivity ratio that uses only one category of resource (labor) to gage the organization’s productivity in utilizing that resource.
        
        Labor Productivity= Outputs / Direct Labor
  - - - Spending more resources on research
      - development helps identify
        
        new products,
        
        new uses for existing products,
        
        new methods for making
        products.
      - Reworking transformation processes and facilities can
        boost productivity.
    - - Increased employee participation can increase quality
        and productivity.
- - - - The time needed by the organization to develop, make, and distribute products or services.
- - - - Computer-aided design (CAD)
        The use of computers to design and complete products and to simulate performance so that prototypes need not be constructed
      - Flexible manufacturing systems (FMS)
        The use of robotic systems and computers to coordinate and integrate automated production and material handling facilities
- - - - The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs
        
        Is both a relative and absolute concept
        
        Is relevant to both products and services
  - - - Named after a former Secretary of Commerce, this prestigious award is given annually to firms that achieve major quality improvements
    - - Quality has become one of the most important competitive points in business today.
    - - Quality enhancement programs decrease the number of defects, reduce resources dedicated to rework, and reduces the need for inspectors as employees become responsible for quality.
    - - Improved quality reduces costs from customer returns, warranty, and lawsuits for faulty products, and lost sales to future customers.
  - - - A strategic commitment by top management to change its whole approach to business and to make quality a guiding factor in everything the organization does