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Attitudes and job satisfaction - Coggle Diagram
Attitudes and job satisfaction
Attitudes
The components of an attitude
Cognitive = evaluation
Affective = feeling
Behavioral = action
Definition
Evaluative statements or judgments concerning objects, people, or events.
Job satisfaction
Pay and promotion are the most problematic elements make people are satisfied in their job
Causes Job Satisfaction
Job Conditions
corporate social responsibility
Personalities
Pay
Single global rating (one question/ one answer) – Best
Summation score (many questions/ one average) – OK
The relationship between attitudes and behavior
moderators of this relationship
Importance of the attitude
Correspondence to behavior
Accessibility
Existence of social pressures
Personal and direct experience of the attitude
Specific attitudes predict specific behavior
General attitudes predict general behavior
The impact of job dissatisfaction
Constructive
Voice
: Active and constructive
attempts to improve conditions
Active
Loyalty
: Passively waiting for
conditions to improve
Passive
Destructive
Exit
: Behavior directed toward
leaning the organization
Active
Neglect
: Allowing conditions
to worsen
Passive
Counterproductive Work Behavior (CWB)
Job dissatisfaction predicts CWB. People who are not satisfied with their work become frustrated, which lowers their performance and makes them more likely to commit CWB.
Consequence
Financial loss
Lost valuable members
Directly affect the interests
Surmount
Poll employee attitudes
Facility managers must develop and reinforce
positive workplace environments.
Understand employee perceptions
Be a role model
Identify the ethical orientation of each job candidate
Be innovative and be assertive
Job attitude
Job satisfaction : A positive feeling about one’s job resulting from an evaluation of its characteristics.
Job involvement : The degree to which a person identifies with a job, actively participates in it, and considers performance important to self-worth.
Organizational commitment : The degree to which an employee identifies with a par-ticular organization and its goals and wishes to remain a member.
Perceived organizational support (POS) : The degree to which employees be-lieve an organization values their contribution and cares about their well-being.
Employee engagement : An individual’s involvement with, satisfaction with, and enthu-siasm for the work he or she does.
Outcome of job satisfaction
Organizational Citizenship Behavior (OCB): Perception of fairness
Customer satisfaction: Satisfied frontline employees increase customer satisfaction and loyalty
Job Performance: Satisfied workers and productive worker & the causality
Absenteeism: Satisfied employees are moderately less likely to miss work
More outcome of satisfaction
Turnover
Workplace Deviance