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OPERATIONS - Coggle Diagram
OPERATIONS
Client Relations
Client handovers
Updating email nurture sequence from time to time
Assisting agents with client objections and other tricky situations
Collecting feedback from clients via the survey
Ensuring the delivery of value-added services
Overseeing agent communications with clients (especially new agents)
Research & Development
Process management / development
Capturing important data
Researching solutions to problems
Project management
Media & Content
Creating & maintaining client Dashboards
PIPs
Sizzle reels
Web maintainence
HR
Recruiting & hiring
Keeping track of all agents & their assigned clients
Assigning clients to agents
Developing/refining an agent recruiting & hiring process
Helping agents get set up - email, Google Drive, Slack, etc.
Disciplinary systems/actions
Taking registry
checking for consistent bad performance
Training & development
Keeping the training index/manual up to date
Ensuring newly recruited agents have all the training material they need
Taking notes at training sessions
Podcast Interviews
Preserving a low spam score
Maintaining the suppression list
Email disclaimers & amending templates from time to time
Overseeing client startup phases
AD&RS
Shortened bio & email template
Reachout banner & PIPs
Overseeing first few populated shows & reach-outs (especially for new agents or clients)
Overseeing agent daily duties
Holding agents accountable to their quotas
Weekly team meetings
Ensuring follow-through of all aspects of the podcast booking system
Assisting with tiers and paid appearances
Assisting with post-interview logistics