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eCommerce - Malaysia - Coggle Diagram
eCommerce - Malaysia
What is eCommerce...
eCommerce Platform
An e-commerce platform is the software application where both parties, the seller and the consumer, come and play their role. Essentially, a consumer should be able to use an e-commerce platform to discover products, shop around using a cart, and then check out.
A platform is a business model that creates value by facilitating exchanges between independent groups, which usually brings together customers and producers. Platforms create communities and markets that allow users to interact and transact through network effects. The shift to digital and advanced technology in commerce has changed the way we do business, create both resources and opportunities for business doers.
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10 Best Platform (world)
Magento Commerce
Template Monster
Elementor
3DCart
BigCommerce
WooCommerce
Salesforce Commerce Cloud
Squarespace
Yo!Kart
Volusion
Prestashop
Wix
Quick eSelling
MyDukaan
Shopify
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Fundamentally, an eCommerce platform is the backbone of an online retailer. An eCommerce platform is a software in which businesses launch, host, and manage their online stores. The platform provides features that allow merchants to build a branded online storefront to locate and sell their products and services.
An online business, like all other businesses, needs additional software to manage backend functions such as ..
Accounting
Order Management
Inventory Management
Customer Service (CRM)
It’s possible to piece together many different software solutions to create a complete platform, but the process is quite complicated and causes your website frequent maintenance and inefficient functions.
Fortunately, a new breed of business software can solve this problem by integrating all essential commerce and business functionalities into a single platform.
When it comes to the eCommerce platform, there is a critical term you need to understand, “platform design.” The platform design isn’t just about considering technical factors. It’s about understanding and creating features for the whole business operation.
It creates value for both users and stores as well as build a network around them. Remember that an eCommerce platform is a business model, not just a piece of technology.
A Platform has 4 Cores Functions:
Audience Building
Matchmaking
Providing core tools and services
Setting rules and standards
Tips to Choose a winning eCommerce Platform
Run on a single, unified platform
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an eCommerce platform should provide natively unified eCommerce, accounting, POS, inventory, and order management, marketing, customer service, financial, merchandising on a cloud-based platform.
Offer a complete customer view:
a good eCommerce platform should deliver consistent experiences, targeted marketing, and excellent customer service. All customer interactions and transactions should be in a single view across all the touchpoints and channels.
Intelligent order management:
create the most convenient way for customers to purchase, fulfill, and return the products. Centralize the order management to maximize profitability. It’s optimal to have a single view of the inventory across all channels and units in the supply chain of your company.
Provide superior customer experiences:
choose a platform that creates responsive, friendly, personalized and rewarding mobile, web, and in-store experiences for customers if you want to make your store stand out and live up to customers’ expectations.
Support bottomless expansion:
fully support multiple business models, brands, channels, locations, currencies, and languages all on the same platforms.
Site security:
if you’re a new store owner, terms like “PCI compliance” or “eCommerce SSL certificates” might give you a head-spinning. But you will be familiar with them soon. Choose a platform that offers an SSL certificate and PCI compliance to assure the security of your store and customer data it contains.
Easy to create content:
you should look for platforms that allow you to easily create content on new or existing pages, also new pages, and contact forms. It should be a snap to create and publish content on your store. If your store doesn’t have strong supporting content, it will suffer much in Google searches.
Highly dedicated support and document:
your platform provider should provide help whenever you need it. Companies often offer support via many channels such as email, live chat, ticket support, or direct phone calls. Choose which one is the best for you, then you can reach out to your platform provider if you have any problems related to the platform.
eCommerce Space
Types of eCommerce
There are four traditional types of ecommerce, including B2C (Business-to-Consumer), B2B (Business-to-Business), C2B (Consumer-to-Business) and C2C (Consumer-to-Consumer). There's also B2G (Business-to-Government), but it is often lumped in with B2B.
Point to Ponder
One of the worst mistakes they made is to partner up with the wrong eCommerce platform.
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