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CHAPTER 2: ATTITUDES AND JOB SATISFACTION - Coggle Diagram
CHAPTER 2:
ATTITUDES AND JOB SATISFACTION
ATTITUDES
Three components of an attitude
Cognitive
The opinion or belief segment of an attitude
behavioral
An intention to behave in a certain way toward someone or something
Affective
The emotional or feeling segment of an attitude
Moderating Variables
Accessibility
Existence of social pressures
Correspondence to behavior
personal and direct experience of the attitude
Importance of the attitude
Predicting behavior from attitudes
The more frequently expressed an attitude, the better predictor it is
The closer the match between attitude and behavior, the stronger the relationship
High social pressures reduce the relationship and may cause dissonance
Importance attitudes have a strong relationship to behavior
Attitudes based on personal experience are stronger predictors
Major job attitudes
Job Satisfaction
Causes
Personality can influence job satisfaction
Pay influences job satisfaction only to a point
Organizational Commitment
Continuance commitment
Normative
Affective
Job Involvement
Psychological Empowerment
Outcomes of Job Satisfaction
Customer Satisfaction
Absenteeism
Organizational Citizenship Behaviors
Turnover
Job performance
Workplace Deviance
Summary and Managerial Implications
Managers should try to increase job satisfaction and generate positive job attitudes
Focus on the intrinsic parts of the job: make work challenging and interesting
Managers should watch employee attitudes