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INTRODUCTION TECHNOLOGY SYSTEM - Coggle Diagram
INTRODUCTION TECHNOLOGY SYSTEM
Hospitality Industry Systems (HIS)
Collection of components that work together to provide information help in the operations and management of a hospitality organization.
Information Technology Systems
Work group information systems
Email
Organisation information system
Global/international information system
Hospitality Information Processing
Data
Information
Electronic data exchange
Information sharing
Property Management System
Hub of information processing
Rooms manangement module
Guest accounting module
Vings card system (locking card)
Energy Management System
Room occupancy status reporting
Automatic lighting control
Minibar access reporting
Smoke detector alarm reporting
Central electronic lock control
Guest control amenities
Call Accounting System
Track guest phone charges
Available software application
Coordination with PBX (Private branch exchange)
Switches calls between enterprise users on local line while allowing all users to share a certain number of external phone lines and PMS.
Used for reservation, availability and occupancy management, check-in/out, images, guest profiles, report generation
To control the onsite property activities
Discount during peak hours
Guest Reservation System
Global distribution systems
Central reservation systems (CRS)
Factors in choosing CRS
Determine whether property is affiliate or non-affiliate
Size and design of database
Application service provider
Web reservation system
Affiliate (contractual related)/ Non-affiliate
Springer Miller Systems
Front of the House Systems in Restaurants
Point of Sale (POS)
Central processing unit (CPU) interfacing with individual units
Acts as a cash register
Guest transactions
Sales and guest checks
Kitchen display systems
Guest services solutions