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When a task completed (Planner.) send it to Topdesk. - Coggle Diagram
When a task completed (Planner.) send it to Topdesk.
Connectors
Planner
custom connector
Top desk
Change Management API
https://developers.topdesk.com/explorer/?page=change
Automate
event driven flow
When a task is completed
Topdesk
IT service management processes
Change and Release Management.
This includes changes as simple as replacing a PC. Or as complex as introducing a new software package.
IT departments are often tasked with implementing changes. This could be as simple as replacing a PC, or as extensive as introducing an entirely new tool. Whatever the complexity of the task, IT Change Management software makes it easy to plan your entire workflow – from request to evaluation.
Asset Management.
Here you register and keep track of everything your customers need. From object types to licences.
Problem Management.
With problem management, you pinpoint and fix major structural problems within your organization.
Incident Management.
Incident management helps you register and process all complaints, wishes and requests from (internal) customers.
ITSM (IT service management)
is all about how you manage the services you offer customers. This includes how you plan, design, deliver, operate and control your services. ITIL is one of the frameworks that offer best practices for implementing IT Service Management.
ITIL (Information Technology Infrastructure Library)
ITIL is a set of best practice processes for delivering IT services to your organization’s customers.
Operations Management
https://sarsayhtyma.fi/wp-content/uploads/2019/07/4.pdf
Benefits
• Register both one-off and periodic tasks.
Organize your tasks: group activities into sequences and group sequences into
schemas.
• Gain insight into company asset management, who is responsible for different
tasks and how often maintenance takes place.
See at a glance which activities are planned and schedule new activities withthe
user-friendly planner.
Print work orders for employees in the field.
Gain insight into the estimated and actual costs and duration of maintenance.
Schedule tasks
The planner in Operations Management offers you a clear overview of all
activities planned for a particular period:
you can view the tasks planned for days, weeks, months or years. This ensures you always have an overview of who is responsible for performing specific tasks and at what time. Scheduling new activities s is also straightforward: simply highlight the desired period and enter
the task details.
Api
https://developers.topdesk.com/explorer/?page=operations-management
Planner
Same as Trello