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Subjects, (• Describe POS (Points of Sale) machine and its operations.,…
Subjects
Introduction to Retail Store Operation
Instore Cashering & Visual Merchandising I
Instore Cashiering & Visual Merchandising -II
• Describe POS (Points of Sale) machine and its operations.
• Explain the process of handling different tenders through POS machine.
• Identify customer buying habits and buying life cycle
• Identify statutory requirements that need to be followed at POS during the sale such as - sale of age restricted product, pricing policies, sales / service taxes, components of a sales invoice and its significance.
• List the elements of a POS machine.
• List the steps of setting up a POS machine for transaction.
• Describe the need to provide information and advice to customers
• Describe the transactions that can be processed at POS such as – Sale, Promotional offers, delivery orders, exchanges, returns, markups, markdowns, loyalty cards, different tenders
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• Outline the sales and marketing practices at retail stores
• Explain merchandising practices and different store layouts
• Different Store layouts - Grid, Angular, Racetrack, Free Flow etc.
• Discuss the essentials for management of customer flow in Retail stores with respect to designs of layouts.
• Advantages of different store layouts and their role as per store format and merchandise
• Application of visual merchandising techniques
• Understand the process of stock management
What is retail / Types of Retail / Category of Retail/ Retail format / Retail Store Location/ Operation in Retail ( Customer Service, Customer Relationship, Visual Merchandising , Inventory management , Premise management etc ), Occupational Health & Safety, Standard Operating Procedure