"systems that span functional areas, focus on executing business processes across the firm, and include all levels of management"

Definition of business intelligence: "a contemporary term for data and software tools for organizing, analyzing and providing access to data to help managers and other enterprise users to make more informed decisions" (Management Information Systems, Laudon & Laudon)

• the usage of the internet by the government for governmental operations

• using digital technology to carry out the firm's business processes

• MIT Sloan Management Review's research: collaboration is essential in showing how digitally advanced firms create business value and estabish competitive edge (Kiron, 2017)

• jobs with more interaction tend to be professional

• has changed from mainly manufacturing to office-type environment

• from single locations to multiple locations throughout a region, more becoming global firms

• working in a team helps foster innovation, with help derived from colleagues

• diverse groups produce more and better outputs than individuals

Intranet: internal company websites only accessible by employees

• easy for volunteers to contribute and edit content without the need for web development knowledge

• video and web conferencing tools (zoom, skype, etc)

Salesforce chatter, Microsoft Yammer, Jive, etc. give members of a firm profiles and accounts similar to having Facebook for firms.

• microsoft sharepoint is a browser-based collaboration and document management platform

• translates business problems and requirements into the information system and analyse its capabilities and liaison with the other members

• responsible for reinforcing firm's IS security policies

• oversees the use of IT in firm, with a strong background in business as well as IS expertise

• ensures that company complies with existing data privacy laws

"the manner in which work is organized, coordinated, and focused to produce a valuable product or service" (Management Information Systems, Laudon & Laudon)

business processes can be a competitive edge against rivals if they improve effiiciency and encourage innovation.

• even a simple process like fulfilling an order can be a series of business processes that requires the need of close collaboration

• automate certain steps to improve efficiency (i.e. replacing repetitive and sequential tasks to allow for better business processes to occur simultaneously)

• help organize and change information flow, enabling many more people to access and share information, invoking innovation and and efficiency

• summarize and report on company's basic operations using data supplied from TPS.

• answers predefined routine questions such as annual sales figure, etc.
  

• uses simple routines instead of sophisticated models.

• transforms inventory data in TPS to MIS files that can help managers monitor through reports.

• are less structured and predetermined than MIS

• use internal information from MIS and TPS, but bring external sources' information as well (e.g. voyage-estimating system of a global shipping company)

• help answer questions that aid with decision-making

• displaying data of highest importance to senior managers through filtering and tracking

the COO for example uses digital dashboards to monitor performance

• integrates business processes in various business fields of the firm into a single software platform

• allows for a comprehensive repository where fragmented data is now collected and unified

• firmwide information systems help for more precise and timely decision making

• help manage business partnerships with suppliers

• help share information about orders, inventory stats, delivery, etc.

• increase profitability by engaging in just-in-time strategy: organizing to get right amount of products at the cheapest and fastest.

• coordinates business processes through providing information like customer sales, marketing, satisfaction, etc.

• help manage knowledge and expertise of the firm and utilize it to better business processes and decisions

• also connect firm to external sources of knowledge

• part of e-business that facilitates buying and selling of G&S on the internet, along with marketing and advertising.

• delivering information to citizens, etc.
  

• before, it was a silo-based work: work passed from one work station to another until it was complete

• now, it needs more parties and interaction and collaboration to produce the service - interacting, talking and negotiating is the major part of most businesses nowadays

• each actor brings out their expertise to the job and have to collaborate with others to get the job done.

• now: work is more team.group oriented, with members expected to develop methods unique to solving issue at hand.

• with global working locations, there is a greater need for global cooperation for businesses to thrive

using social networking platforms with corporate social tools to engage firm's employees, supplies, and customers.

• deepens relationships of groups both internally and externally
• improve information discussion and decision making.

• collaborative and social tech for strategic planning

• helps store and share corporate knowledge and insights

• helps for global collaboration, like avatar meets, interactions, and idea exchange in global conversations

• onenote, etc. all have tools for document sharing and creation
• file sharing, team collaboration

IBM notes: calendar sharing, e-mail, messaging, collective writing, etc.

see page 97 of the collaboration framework thing

• educates and trains employees and IS specialists about security and manage threats to security
  

• in charge of knowledge management, including seeking new knowledge or use existing knowledge better