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Job performance - Coggle Diagram
Job performance
Influence of factors on job performance
Job satisfaction
Motivate employees to put more effort in their work and as a result they work harder and better
Employee effort is an important component in determining a person's activity level as well as productivity
Stress
the work stress
superior pressure
income pressure
relationship
time pressure
working conditions
Motivation
willingness
effort
passion for work
voluntariness
desire
Trust, justice, & ethics
Factors that reflect the extent to which employees can devote their attention to their work
Learning & decision making
The factors that help you get the job done better.
Job performance and its aspects
Task performance
The set of explicit obligations that an employee must fulfill to receive compensation and continued employment.
Task performance consists of
Routine task performance
Adaptive task performance
Creative task performance
Counterproductive behavior
Employee behaviors that hindered organizational goal achievement.
The set of employee behaviors including
Task performance
Citizenship behavior
Counterproductive behavior.
Job performance
A measured by behavior, not results.
The set of employee behaviors that contribute to the accomplishment of organizational goals.
Tools with which organizations use performance information to manage productivity
BARS
Employees can know their own weaknesses so that they can improve their behavior over time.
360 Evaluation
To obtain as much appraisal information as possible, many organizations now use a combination of evaluations from a person’s bosses, peers, and subordinates, as well as internal and external customers and self-ratings.
MBO
Best suited for managing employee performance working in contexts where objective measures of performance can be quantified.
Forced Ranking
A set percentage of all persons being evaluated into predetermined performance categories such as outstanding, good, average, and poor.
Trends affecting job performance
The rise of service jobs
Help customers and co-workers, their job performance will be high
Positive working attitude
Dedicated customer care
Enthusiasm
Flexible and creative use
As with the workplace, maintaining a healthy work environment in the service industry can positively influence the behavior of employees and customers alike.
The rise of knowledge work
The expectations for completing knowledge work become more ambitious.
Knowledge work tends to be more fluid and dynamic in nature
Knowledge work can become overwhelming for employees, and as a consequence, employees' behavior needs to change, they need to be more creative and flexible.