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Junior network engineer - Coggle Diagram
Junior network engineer
Knowledge of software and hardware
Printers
Desktop PC's and laptops
Macs, Ipads and tablets
Active Directories
VPN and remote support
Authentication support
Antivirus support
Server administration
Customer calls
Handling quickly
Handling calls courteously
Handling calls efficiently
Updating customers of delays
Hardware and software configurations
PC Configurations
liaise with 3rd party providers
File management
Customer files
Document software and hardware configurations
Document repair configurations
Monitoring and logging
Backup issues
System alert tickets
Qualifications
CompTIA
A+
Microsoft Certifications
Minimum of GCSE Maths and English at Grade C
Minimum of GCSE at Grade C in 3 or 4 of other subjects