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Resolving Consumer Conflicts - Coggle Diagram
Resolving Consumer Conflicts
Non-legaslative methods
Negotiation
Consumers association of Ireland
Legislative methods
SALE OF GOODS AND SUPPLY
OF SERVICES ACT, 1980
Goods must be ...
OF MERCHANTABLE QUALITY
FIT FOR THEIR PURPOSE
AS DESCRIBED
IDENTICAL TO ANY SAMPLE SHOWN
Services
Illeegal signs
Guarantees
Unsolicited goods
Retailer responsible for conflict
CONSUMER PROTECTION ACT, 2007
Misleading Practices
Product
Price
Advertisment
Agressive practices
Prohibited practices
COMPETITION AND CONSUMER
PROTECTION COMMISSION (CCPC)
Consumer helpline
Enforces consumer law
Advises the government
Makes consumers aware of their rights
SMALL CLAIMS COURT
LEGISLATIVE SOLUTION #5:
OMBUDSMAN FOR THE PUBLIC SERVICES
REFUND , REPLACE , REPAIR