Please enable JavaScript.

Coggle requires JavaScript to display documents.

Experiences - Coggle Diagram

- - - - Within the context of a customer journey, each touchpoint can be interpreted as an interactive experience. Some touchpoints might create peak experiences, whereas others might be an unexpected low point in your overall customer journey. Within this environment, a customer journey needs to be created with the right storyline and dramatic structure. Shaping these touchpoints needs to account for aspects such as aesthetics, interaction, performance and meaning, and how each of these aspects influences both customers and staff involved.
  - - - Example: Hotels and restaurants each have their own modest peak(s) – a moderately memorable encounter/pleasant experience with a season finale every now and then – a truly peak experience or unforgettable encounter – to keep visitors interested in their next visit
    - - Example: Theme park visitors will get their first taste of the park early in their visit since they are excited. A first ride will produce an initial peak, which will be followed by numerous more peaks associated with succeeding rides and attractions
    - - Example: Music festivals, which often aim to produce a peak at the start of the festival while simultaneously attempting to build up to the greatest peak near the end of the festival.
- - - - Self-actualized people commonly experience the ''flow state''
        
        The flow state is a phenomenom which is described as "a state of mind when one is using their full potential, completely immersed in their current activity, and are therefore not conscious of time, or anything else for that matter.'' (Larsen. R, 2008)
- - - - dependent on income families
    - - job security
      - new city
        
        more opportunities
        
        unknown environment