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(Self check in hotel), Guides - Coggle Diagram

- - - - CCTV
      - Key setup
    - - Process: Multi task to complete to make hotel ready for on-boarding. Handled Team:, Manual Task
    - - How to add new hotel to the booking portals
        
        Process: How add hotel to multiple online booking platforms, Handled Team: , Manual process
      - How to cancel bookings already confirmed? ( scenario: We have a problem, we need to cancel next 3 days booking)
        
        B2B
        
        Process: How to cancel bookings Handled Team: , Manual process
        
        B2C
        
        Process: How to cancel bookings Handled Team: , Manual process
      - How to remove hotel for the booking portals
        
        Process: How to remove hotel from multiple online booking platforms, Handled Team: , Manual process
    - - Extra service policy
      - Damages policy
      - Cancellation policy
    - - Certificates
      - Licences
        
        Has any expiry Date?
        
        Yes
        
        Process: Adding certificates in certificates tab of property in Arthur online to the specific hotel ( we add hotel as property in Arthur online)
        
        No
        
        Process: Adding documents in documents tab of property in Arthur online to the specific hotel ( we add hotel as property in Arthur online)
      - Insurances
    - - Property
      - Lawn
      - Bin
      - Electronics
    - - Property Guide
      - Parking Guide
      - Kitchen guide
      - Each room guide(electronics) guide
  - - - Process card already available
        Handled team
        Manual process
    - - Online
        
        Process Online platform should automatically collect cancellation charge Automatic Process
      - Offline calls & emails
        
        Process: Customer care support. Handled Team: Manual Process
        
        Process: Cancel in hotel CRM. Handle team. Manual process
    - - Process card already available
        Handled team
        Manual process
    - - Process: card already available: Handled Team: , Manual process
  - - - online portal bookings
        
        Process Sending confirmation email to the customer wit the booking details
        Handled team
        Automated process
      - Booking through call
        
        Process :Customer care support
        Handled team
        Manual Process
        
        Process: Booking in hotel CRM. Handle team. Manual process
      - Booking through email
    - - Booking through call
      - Booking through email
      - Corporate booking portal
  - - - Process: Checking the daily payments, Handled Team:,Manual process
    - - No
        
        Process: Manually charging the customer, Handled Team:, Manual process
        
        Success?
        
        Yes
        
        No
        
        Process:checking with the customer, Handled Team, Manual process
      - Yes
        
        Process: Sending email and a SMS with the door code for the payment successful customer, Handle Team: , Manual process
  - - - Process: For any extra services, like early check-in, late check-out charges have to be collected. Handled Team: , Manual process
  - - - B2B
        
        Process: Weekly/Monthly invoices for the B2B clients. Handled Team: , Manual process
      - B2C
        
        Process: Sending the invoices to the B2C customers , Handled Team: , Manual Process
    - - Process: Checking all the portals any payments need to be paid. Handled team. Manual process
    - - Process:replying for the customer reviews on online. collection any feedback given by the customers or any negative comments, Handled Team: , Manual process
- - - - Frige
      - Gas
      - Oven
      - Kettle