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change management - Coggle Diagram
change management
principals of TQM
continuous improvement: improve quality of goods
employee empowerment: employees make decisions on behalf of the company
focus on consumers: identify consumer needs
quality assurance: incorporating quality in all stages of design process
team work: employees work in teams to find ways to improve quality
resistance to change
loss of control: employees are loosing control of their work life
lack of rewards: they should be rewarded for accepting change
redundancy: may lead to redundancy
laziness: may resist change as it will be more effort on them
fear of failure: employees fear they wont be able to handle change in the workplace
overcoming change
leading by example
rewards
employee involvement
open communication
training
drivers of change
consumers
laws
employees
competitors
technology
benefits of teamwork
better decision making
faster task completion
improved communication skills
greater employee motivation
employee empowerment
rewards: offer financial and non-financial rewards
trusting employees: create trust between employers and employees
investment in training: ensure employees have the skills to make decisions
control mechanism: monitor empowered staff to easily identify and correct mistakes
team development
storming
norming
forming
preforming
employee participation
worker director
employee share purchase plan
employee work council