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Area Fleet Operations Director South) - Coggle Diagram
Area Fleet Operations Director South)
Review JD
Identify areas of strength
Understand gaps
Contact
SHQ (J Hooking)
Michael Venner
Anthony Holly
Simon Crook
Matt Albino
Paul Colyer
Speak to a number of BMs to get their views
Speak to a number of workshop managers to get their views
Darren Judd
Future Gazing next 3 years
Opportunities
Creating a HUB approach
Telematics
Redefine Fleet Engineer role
Fleet Business Partner
One Collections team
Challenges
Moving to an electric fleet
Compliance
Aging staff & skill-set
Paperwork
Mitigating risks
Customer First (Customer Centric)
Emphasis corporate vision
Values need to be lived by all
Solicit feedback from customers
Solicit feedback from employees
Change how to engage with customers
Customer Centric approach
Customer focussed leadership
Understanding your customer
Design the experience
Empower the team
Metrics that matter
Feedback drives continuous improvement
Three elements inter-twined are required 1. Customer Journey, 2. Customer Value and 3. Customer Experience need to connect together to create Customer Centricity
Important to assess the following
Change roles, responsibilities or titles of employees
Change the standardised business & workflow processes
Change measurements used to track progress & improvements
Next steps
Improve tools used
Stay on focus
Engage stakeholders
First 100 days in role
Listen to peers
Be visible and responsive
Do not rush into things
Avoid changing to much immediately
Tackle critical situations quickly
Set out a programme
Day 1: Make an excellent impression on the new team
Week 1: Ensure all induction processes are completed
Week 2: Arrange meetings with key stakeholders
Month 1: Learn about the ins and outs of the department
Month 2: Put your stamp on the role& feedback to the business about how it could change
Month 3: Display how your actions will deliver results
Lots of questions and listen
Why
How
What