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Methods of communicating with customers - Coggle Diagram
Methods of communicating with customers
Branch
Examples
.
Physical places where the customer will visit to carry out transactions which can be face to face, for example over the counter transactions or using computerised facilities, such as
.
automatic teller machines (ATM)
offer additional facilities and services such as advice.
Advantages
Disadvantages
Online Banking
Examples
the use of the internet to carry out banking transactions.
Advantages
Disadvantages
Telephone Banking
Advantages
Disadvantages
Examples
when transactions are carried out over the telephone.
Mobile Banking
Advantages
Disadvantages
Examples
The use of mobile devices such as mobile phones and tablets to conduct financial transactions.
Postal Banking
Advantages
Disadvantages
Examples
The use of the postal service to carry out paper-based financial transactions.