In any organization, conflict is inevitable and has a significant impact on organizational behavior and, of course, depending on how it is handled, the results can be disastrous, chaos or lead the organization to its efficiency.
That is why it is so important that supervision, the boss, among others, make conflict management a fundamental part of the job and of their true leadership style.
As for the nature and its causes, there are many contributions according to the researchers. Thus, some conclude by pointing out that in order to define the nature of the conflict, it is necessary to achieve one's own objectives, although sometimes it can be very difficult, because our objectives usually go beyond the problem that manifests itself at a given moment.
That is why Deborah Borisoft and David A. Victor (Conflict Management, Díaz de Santos SA Madrid editions) emphasize that when it comes to a conflict of values, ideas, belief systems or resources, the most appropriate formula must be chosen. to address the conflict.
Therefore, the more compromised, in our view, is personal identity and certain basic values, the more likely it is that a conflict will occur and the more difficult it will be to resolve existing differences.
Reference is also made that there are various definitions of the term conflict, thus Cross, Names and Beck (1979) define it as: "discrepancy between two or more people". Precisely, the discrepancies are given by the nature of the conflict.
For his part, Thomas (1976) considers it as a process that originates when a person perceives that another has frustrated him or her to the point of preventing the achievement of some of their objectives or interests. Deustch (1971) highlights that "conflict occurs whenever incompatible activities occur. One incompatible act opposes, interferes with, or affects, or in some way makes the former less likely or less effective.
It can also be defined as a disagreement between two or more people or work groups, which is the result of an incompatibility of objectives, resources, expectations, perceptions or values.
It follows from the above definitions that there are common elements in them, objectives, express struggle, frustration, perception and interdependence, interference and differences.
The truth is that the modern vision of conflict recognizes that it has a greater scope and that in some cases, it can be useful, facilitative and functional.