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Improving Field Service Productivity - Coggle Diagram
Improving Field Service Productivity
Actively Engaged Dispatch Center
Reduced customer wait time by 30%
Increased face time or ride-along of Managers in field
Option to spot check with customer to confirm arrival, completion, and satisfaction
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Raised Utilization Rate
Increased daily job completion rate by 80%
Increased daily installation rate by 30%
90-100% rate of "getting jobs the right the first time
Reduced labor cost by 30%
Productive and Efficient Staff
Arrive 15-30mins earlier than scheduled
1-hr lunch breaks
15-min in-between breaks, twice a day
Completed the committed jobs
Optimized routing resulting to 20-30min driving time
Allow on-the-fly rescheduling
Better Demand Forecasting
10% reduction in unsatisfactory jobs due to cancellation
80% reduction in overtime