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Livechat without Integration - Coggle Diagram

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        Great. To connect you with the right person I just need to ask a few basic questions
        Is this request for youself or on behalf of someone else?
        <btn>Myself<btn><btn>Someone Else<btn>
        :forbidden:
        
        Myself
        
        What topic would you like to chat about?
        
        Topics: :forbidden: <Dropdown list>
        Pay
        Benefits
        Career
        HR system support
        Other HR
        
        <btn>Connect to Live Chat Agent<btn><btn>Cancel<btn>
        
        Bot Checks user Location from Service Now
        :red_flag:
        API call for user location
        
        location found
        
        1 more item...
        
        Error handling for User Location faults
        
        Cancel
        
        Takes you back to Main Menu
        
        Someone Else
        
        Enter the email address of the person whom this request is for: :forbidden:
        
        JLL.com email address:{Textbox}
        
        <btn>Submi<btnt>
        <btn>Cancel<btn>
        
        Submit
        
        Bot validates user
        System: Service Now Profile Table
        API call for validating the user
        :red_flag:
        
        2 more items...
        
        Cancel
        
        1 more item...