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Conflict/Case Management and Feedback - Coggle Diagram
Conflict/Case Management and Feedback
Delegates know the importance of feedback to keep their teams accountable to their behaviours and values. Delegates know the different methods for individual and team feedback. Make them practice. Delegates have ideas on how to deal with different "conflict" personalities in their teams. ( They should get cases like if a member don't act responsible what you will do, or my member is not coming to meetings and not engage how to deal with it and make them perform)
Timeframe
45 minutes
ideas
Importance of Feedback
Methods for individual and Team Feedback
Practise
How to deal with conflict situations/personalities
Feedback Models
PoWWWer Burger
Feedback Cow
Radical Candor (Book Recommendation)
The 4 quadrants of the radical candor concept
Real conflict situations --> Simulation
Possible Conflict Situations
one of your members is not delivering what they promised to
one of your members directly critisizes you in one of the meeting and complains about your lack of professionality (skills
conflicts between members --> your role as a leader and coordinator
Method :
3 Flip Charts in the room and groups work on the differnet topics -->
ideas market
Conflicts can be beneficial if managed the right way ! --> Don't always avoid conflicts
Conflict management styles
Thought: start by explaining the concept of the radical candor, being a kick-ass team leader without losing your humanity.
Maybe asking the Ds what that means for them
Introduce the 4 quadrants and how important they are in conflict situations
Create connection to feedback and how to use it effectively in teams
let them practise the PoWWWer Burger
Open horizons or deepend the content of the session
REMEMBER: you only have 45 minutes
4MAT
WHY
why is relevant for you as Team Leaders to learn how to deal with conflict situations ?
You are the connection in the team between the VP and the members --> you play a major role in the team
Reflection about the personal conflict management style and the leader personality is important !
WHAT
The framework of the radical candor
Ruinous empathy
Obnoxious agression
manipulative insincerity
radical candor
Connection to Feedback
Feedback is one of the main parts of being radical candor and handling conflict situations
PoWWWer Burger Model
HOW
Feedback on the current session
Feedback on the conference so far
Feedback that you would like to say to one of your members/to your VP
WHAT IF