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Session-9 Service Improvement - Coggle Diagram
Session-9 Service Improvement
Value - James Womack Model
People
Process
Customer
Prosper - Triple Bottom Line
Lean
Six Sigma
What it is ?
Improvement P, Q, C, D, S, M
Improvement for differentiation
Benefits
better
for company
for employee
for customer
Filters
cash
revenues
expeneses
intangibles