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Quality - Coggle Diagram

- - - - same functional
      - different technical characteristic
    - - keep error out of process
      - lower cost
      - design quality
    - - find quality issue
      - keep error out of customer
      - higher cost
    - - internal failure
      - external failure
    - - prevention cost
      - appraisal cost
- - - - Quality control measurements
        
        analyze and evaluate current process
        
        is current process adapt with organization
      - quality metric
      - risk report
  - - - affinity diagrams
      - cause-and-effect diagram
      - matrix diagram
      - scatter diagrams
    - - structured, independent
      - scheduled or random
    - - a aspects of product
      - such as: deployments, assembly, cost, reliability
    - - PDCA (plan-do-check-action)
      - Six sigma
  - - - all quality issue of teams
      - recommendation
    - - input of Control quality
      - describe activities for QC
- - - - checklist
      - check sheet (tally sheet)
      - statistical sampling
      - questionnaire & survey
    - - performance review
        
        based on quality metrics
        
        compare with actual
      - RCA
    - - control chart
        
        out of control
        
        outside control limit
        
        rule of seven (over 7 points same side)
        
        control limit (organization expect)
        
        specification limit (customer expect)
      - cause-and-effect diagram
- - - - cost-benefit analysis
      - cost of quality
  - - - percent task completed
      - cost performance by CPI
      - customer satisfaction scores