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Session-8 TQM - Coggle Diagram
Session-8 TQM
Quality
Safety and Security
Responsiveness
Empathy
Reliability
Consistency
Competency
Environment
Tools
Deming's 14 principle
Constant purpose of improvement
Adopt New philosophy
Stop depending on inspection
Use single supplier
Improve constantly and forever
Use training on the job
Implement leadership
Eliminate fear
breakdown barriers between departments
Unclear slogans
Eliminate MBO
Barriers to pride of workmanship
Implement Education
Transformation- everyone's job
7 QC tools
Pareto
Check list
histogram
Process flow diagram
Control charts
Fishbone
Scatter plot
RCA
RCA Logic Tree
Fishbone-Ishikawa
6M
Management
Man
MEthod
Material
Measurement
MAchine
Cost of poor quality
External Failure
Internal Failure
Appraisal Cost
Prevention Cost
6 Sigma
Measurement
CSAT - Customer Satisfaction
NPS
NRS - Net repeater score
CES - Customer effort score
Internal Quality Score - IQS
Service Quality
Deming Cycle
PDCA
Inspection
Quality Control
Quality at source
Service Improvement
Kaizen
P - Productivity
Quality
Cost
Delivery
Safety
Morale
Differentiation
Challenges
Inseparable
Perishable
Heterogenous
Intangible