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57547 - IT Services - Coggle Diagram
57547 - IT Services
Specialization
TBD - IT Managed Services
Specialization
13998 - Application Management Services
68 - Technical Support
Application
30500 - Technical Support Services Management
Specialization
6391 - Help Desk Support
Specialization
30238 - Tier 2 Help Desk Support
TBD - Tier 1 Help Desk Support
48469 - Remote User Support
Specialization
29495 - Remote Troubleshooting
Tool
TBD - Remote Desktop Software
Specialization
4730 - Terminal Services
18740 - TeamViewer
Method
8602 - Remote Monitoring
12644 - On-site Support
2406 - End-user Support
Application
56122 - Okta Administration
18214 - Application Support
Application
42038 - Application Support Management
Specialization
36710 - Desktop Application Support
1786 - Product Support
Specialization
35589 - iPhone Support
57352 - Software Support
Specialization
406 - Software Installation
31062 - Software Updates
1065 - Desktop Support
Specialization
36710 - Desktop Application Support
Application
42262 - Desktop Support Management
Tool
6108 - Widgets
303 - Troubleshooting
Specialization
29495 - Remote Troubleshooting
38620 - IT Hardware Support
Specialization
17964 - Computer Hardware Troubleshooting
2189 - Technical Assistance
1794 - Computer Repair
41502 - Server Support
799 - Printer Support
Specialization
12134 - Managed Print Services
28720 - Online Support
Specialization
3108 - Online Help
41560 - Service Desk Management
16193 - User Adoption
1308 - Production Support
1598 - IT Operations
Specialization
1120 - Network Administration
Specialization
50243 - Network Troubleshooting
55205 - Network Function Virtualization
56493 - Network Support
Method
5988 - Network Address Translation (NAT)
55027 - Software-defined Networking
3919 - SNMP
4651 - Network Configuration
Tool
5613 - IBM Netcool Network Management
55879 - Cisco Firepower
18795 - PRTG
9488 - OpenSSL
57692 - Aruba ClearPass
Application
18623 - Network Operations Center (NOC)
3869 - Extranet
41453 - Network Infrastructure
41560 - Service Desk Management
236 - System Administration
Specialization
41564 - Windows System Administration
Specialization
34823 - Windows Desktop Administration
56125 - Office 365 Administration
42106 - Windows Batch Scripting
Application
21630 - Control Panel
Tool
18367 - Microsoft Deployment Toolkit (MDT)
432 - IT Integration
56122 - Okta Administration
3040 - Server Administration
Application
42532 - System Installations
4514 - System Migration
Specialization
33386 - Windows 7 Migration
7128 - IT Migration
41762 - User Administration
Application
3785 - User Requirements
Application
1 more item...
12642 - Systems Modeling
4446 - Data Management
Application
8020 - Data Access
Tool
50074 - AWS Identity and Access Management (AWS IAM)
18954 - Forefront Identity Manager (FIM)
17764 - Information Rights Management
3997 - Colocation Facilities
4820 - Report Development
Specialization
3414 - Data Integration
Specialization
9788 - Customer Data Integration
Tool
19202 - webMethods Integration Server
Tool
2799 - NetBackup
3961 - Computer Maintenance
910 - IT Escalation
1128 - Technical Services
19055 - Password Management
Specialization
20006 - Password Resets
Application
3028 - IT Outsourcing
Specialization
1252 - Managed Services
41492 - IT Operations Management
50342 - IT Consulting
Specialization
4917 - Software Consulting
50344 - Technology Consulting
1274 - IT Management
Specialization
TBD - IT Program Management
Specialization
43213 - Program Delivery Management
41547 - IT Development
Specialization
29406 - Technical Solution Development
Specialization
41991 - Technical Solution Design
20066 - IT Risk Management
Specialization
1748 - IT Auditing
41666 - Domain Management
Method
18706 - Risk Management Framework (RMF)
Tool
55912 - Enterprise Mission Assurance Support Service (eMASS)
Tool
56137 - RSA Archer
Application
44497 - Information Risk
1293 - IT Strategy
Specialization
3775 - Technology Planning
Application
5973 - Technology Integration
Application
1 more item...
5606 - Technology Implementation
Specialization
1 more item...
43189 - IT Business Strategy
Specialization
32124 - IT and Business Strategy Alignment
19012 - Enterprise IT Strategy
Method
27316 - Technology Roadmapping
41482 - IT Infrastructure Management
Specialization
13150 - Remote Infrastructure Management
1748 - IT Auditing
Specialization
13624 - ITGC
41561 - IT Infrastructure Design
18224 - Infrastructure Management
42037 - IT Infrastructure Operations
4323 - Storage Management
Application
41590 - Infrastructure Services
19547 - Proactive Monitoring
33739 - Enterprise IT Infrastructure
14012 - Database Management Systems (DBMS)
1660 - Technical Architecture
Tool
12088 - Zabbix
19852 - Software Licensing Management
2549 - Information Management
Tool
8124 - Alfresco [Alfresco Software]
57076 - IT Project Management
Tool
6618 - Microsoft Project Server
26753 - Clarizen
Specialization
2157 - Software Project Management
Specialzation
4474 - Use Cases
Method
1 more item...
Application
1 more item...
42232 - IT Project Implementation
Application
57076 - IT Project Lifecycle
2376 - Statements of Work (SOW)
33576 - IT Project Leadership
Method
2994 - COBIT
456 - ITIL
Application
5715 - CMDBs
Specialization
38517 - ITIL Service Strategy
18586 - ITIL Process Implementation
5342 - IT Asset Management (ITAM)
652 - IT Service Management (ITSM)
Tool
TBD - Jira Service Management
Specialization
1 more item...
56225 - Cherwell Service Management (CSM)
8204 - BMC Helix ITSM
18466 - ServiceNow
Application
1 more item...
Specialization
TBD - Change Management (ITSM)
41560 - Service Desk Management
Specialization
1 more item...
4517 - Capacity Management
41555 - Solution Delivery
Specialization
2 more items...
1952 - Incident Management
Specialization
3 more items...
18212 - Problem Management
Method
5588 - ISO 20000
18572 - ITIL Process
41470 - Service Delivery Management
Specialization
41555 - Solution Delivery
Specialization
3850 - Global Delivery
40498 - Technology Solution Delivery
41516 - IT Service Delivery
18840 - Lean IT
Tool
1207 - IT Solutions
Specialization
1300 - Technology Solutions
2245 - IT Governance
Specialization
41567 - Information Governance
2265 - Cybersecurity
Application
44992 - Managed Detection and Response (MDR)
22776 - Cyber Operations
13139 - Security Architecture Design
25423 - Security Operations Center
56349 - Cybersecurity Incident Response
Method
2362 - Security Engineering
Application
41645 - Security Compliance
8795 - Endpoint Security
43962 - Threat Analysis
18880 - Security Controls
Specialization
47498 - Cyber Threat Intelligence (CTI)
5519 - Internet Security
Specialization
7911 - Web Application Security
Tool
49082 - Burp Suite
Tool
9267 - Security Assertion Markup Language (SAML)
3578 - McAfee
Application
46815 - Dedicated Internet
56581 - Cyber Risk Management
Tool
11086 - Open Source Tripwire
33931 - Tripwire Enterprise
4518 - Cryptography
Specialization
4333 - Encryption
Tool
4345 - PKI
26748 - Vault
Method
55620 - JSON Web Token (JWT)
Application
9967 - Key Management
18483 - Enterprise Security
6701 - Information Security
Specialization
4208 - Data Security
Tool
56263 - SOC 2
Application
3017 - Security Consulting
11858 - Enterprise Mobility Management (EMM)
Application
20450 - Information Security Governance
4058 - Information Security Management
Specialization
16406 - Information Security Awareness
Method
18351 - Information Security Management System (ISMS)
Method
3331 - ISO 27001
8810 - Infrastructure Security
37868 - Cyber Defense
Specialization
55719 - Cyber Threat Hunting (CTH)
14623 - Mobile Security
8748 - Email Security
Tool
56565 - Proofpoint
47597 - IT Security Operations
27933 - Threat & Vulnerability Management
Specialization
6536 - Vulnerability Management
Specialization
2914 - Penetration Testing
9978 - Vulnerability Scanning
5739 - Hardening
3278 - Vulnerability Assessment
6682 - Security Testing
Method
20389 - Threat Modeling
Tool
32551 - Endpoint Detection and Response (EDR)
Specialization
7610 - Symantec Endpoint Protection
1333 - Antivirus
Application
31709 - Information Technology Training
Specialization
2712 - End-user Training
50056 - Computer Information Systems
55242 - IT Automation
Specialization
18988 - Workload Automation
Tool
58847 - Prefect Dataflow Automation
7065 - Autosys
7079 - Job Scheduling
5499 - IT Transformation
Specialization
2356 - Technology Transfer
926 - Information and Communications Technology (ICT)
Application
12282 - E-services
409 - Cisco Systems Products
Tool
3442 - Cisco Unified Communications Manager (CUCM)
57076 - IT Project Management
Tool
6618 - Microsoft Project Server
26753 - Clarizen
Specialization
2157 - Software Project Management
Specialzation
4474 - Use Cases
Method
18327 - Use Case Diagrams
Application
11452 - Use Case Analysis
42232 - IT Project Implementation
Application
57076 - IT Project Lifecycle
2376 - Statements of Work (SOW)
33576 - IT Project Leadership
Method
42809 - Break Fix