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Laptop - Coggle Diagram
Laptop
Misc
Laptop is unresponsive. Too many windows open
Force a reset
Voicemail sound issues
Install latest audio driver for laptop and dock
Unable to access HCAS Link folder.
Anti-virus was outdated
Laptop was jammed into the docking station
Diagnostic Required
Laptop keeps going to lock screen at random times
Perform Windows Diagnostics, HP Diagnostics, and BIOS Diagnostics.
Transfer user's hard drive into another new laptop to see if issue follows either her or hard drive
Windows error. Bring up error and then shuts down
Computer error and restarting every morning, blue screen
Computer crash
Check hard drive for error
Check Event Viewer
Check Reliability Monitor
Check laptop's fan
Check BIOS logs
Power
Change/Replace battery
Laptop cannot turn on
Reset battery connection within the laptop
M.2 SSD issue
Laptop booting issue
M.2 SSD mount is stripped causing a possible loose connection for the SSD
MBR error. Hard drive and onboard NIC fail