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Patient call to PCC - Are they a previous gym group patient (within last 6…
Patient call to PCC - Are they a previous gym group patient (within last 6 months)
NO
Why are they calling?
Sign post appropriately
- ?new appt.
?booking for f/u not gyms, refer back to GP for new referral, etc.
YES
Is it the same problem area?
Yes
Is this within 6 months of D/C from gym groups?
YES
Book for 10 min F/U phone call with previous gym group clinician
for the purpose of:
Amending physitrack
reviewing access to physitrack
guidance on exercise
review 1:1
health promotion
MECC convo
signposting to local support groups/activities
Discharge
NO
Book for assessment within physio preferably with initial assessing clinician.
NO
New referral? YES
Book new appointment within physiotherapy/CATS/Pain/Rheum as appropriate for initial assessment
New referral? NO
Sign post back to GP for appropriate referral.