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Session-7 Capacity MgMt - Coggle Diagram
Session-7 Capacity MgMt
Short Term
Leveling
promote off peak demand - cinema
forward booking
Queue management
waiting
occupy customer
inform end
start process
actual / perceived waiting
in process / pre process waiting
Chase
Flexible staff, temp resource increase
bigbazaar on weekend
demand management
pricing strategy - happy hour
restricted service in peak hour
Balancing Capacity and Demand
Long term capacity mgmt
Location
demand factors
supply factors
Capacity decisions
ability forcasts
optimistic and pessimistic planning
Capability
Flexibility
Measurement of Capacity
Service Mix
Location
Intangibility
resource constraint
Control
Planning and Control
Scheduling
Flow
Eat App
Bottleneck and queue managment
TOC
Waiting management
Breakout and coping
preventing breakout
coping after breakout