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Airport Hotels, Students group 6 - Coggle Diagram

- - - - Restricted in terms of design and heights (Soeg jobs, 2022)
      - Comfortability regarding bed, temperature and lights (Lima, 2021)
      - 24/7 service (Soeg jobs, 2022)
      - Noise cancelling windows and walls (Britannia web team, 2016) (Park and Ryu, 2019).
      - Electronic facilities such as fast internet (Park and Ryu, 2019)
      - Accessability to the airport (Lima, 2021)
      - High quality furniture and items (Britannia web team, 2016).
  - - - Governments and international agencies
      - Leisure
      - Stopovers are airline clients that book accommodation between flights
    - - Airlines, airport crew and passengers that experience flight delays
      - Business travelers, for corporate meetings and international conventions. For individuals or groups of employees.
      - Events Organizers: can be traditional companies or dedicated agencies.
    - - Midway between corporate and non-corporate.
    - - Not applicable while travelers all over the world come together in one place
- - - - First airport hotels were set up (Baskas).
    - - Serve accommodation for airline crews and passengers (Fogarty, 2015).
    - - Flying became popular in mid 20th century (Fogarty, 2015).
    - - Strive to look and operate like resorts or downtown hotels by focusing on design, amenities and outstanding F&B offerings (Im, 2013).
    - - COVID- 19 caused the loss of customer traffic decline and less flights (Sperance, 2020).
  - - - Uses more than one reporting structure at the workplace (K. Reddy, 2020).
      - Divisional structure: they become bigger geographically or in terms of products and services (Konowledge Clip 1).
      - Functional structure: comprise different departments such as Finance, HR, Marketing (setupmyhotel.com).
- - - - Front office --> providing a service
    - - Hotel property management system --> all through a single piece of software. (setupmyhotel.com)
    - - Food--> Preparing
  - - - policies and procedures(for instance the process of when there are calamities in the hotel)
    - - Staff training for unique services --> as shuttle buses, planning ahead to manage inbound and outbound travelers smoothly
    - - Exterior may be regulated due to the airport policy- interior painting form cities or airlines.
    - - Arriving all day long, this can create a negative impact on guest. (long queue)
  - - - Order for supplies--> supplier confirms --> payment is done by the hotel
    - - Confirmantion was send by the hotel ---> best service is provided until check out --> guest will come back
    - - Guest is looking for accommodation --> guest is checking out
    - - Demand self check-in is growing, Fast check-in and outs.(Eichelberger,2019)