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ITIL 4 Foundation - Coggle Diagram

- - - - Goods
        • Ownership is transferred to the customer
        • The consumer takes responsibility for future use
      - Access to resources
        • Ownership is not transferred to the customer
        • Access is granted/licensed under agreed terms or conditions
      - Service actions
        
        Performed by a provider to address a consumer need
        
        Performed according to an agreement with the consumer
    - - The service relationship model
        
        When services are delivered by the provider, they create new resources for service consumers, or modify their existing ones.
        
        The service consumer can use its new or modified resources to create its own products to address the needs of another target consumer group, thus becoming a service provider