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Recording and Reporting - Coggle Diagram

- - - - Photographs and images
      - Text messages and social media
      - Computer-based systems, for example, email
      - Audio and video
      - Hand-written
  - - - Your colleagues can be put at risk of harm if you do not communicate risks that occur in the workplace.
    - - Your employer’s business can be closed by the Care Quality Commission for delivering care and support that does not meet their minimum required standard. This means you will no longer be employed by them.
    - - An individual you support could die, be seriously ill or suffer abuse, if you do not understand what is happening and communicate effectively
    - - You could be the subject of a disciplinary investigation which may result in you losing your job.
- - - - Follow good record-keeping principles.
    - - Understand how to keep all types of communication safe and secure.
    - - Know what information you need to access and how to access it.
    - - Know and judge when to report urgent issues and what needs documenting and where.
    - - Learn about confidentiality, data protection and GDPR and how you will work within these requirements.
    - - Understand what a data breach is and how to report one.
    - - Make sure you know about and understand your organisation’s policies and procedures for record keeping.
- - - - Integrity is achieved by the accuracy and completeness of information using proper processing methods.
      - Security measures are needed to protect information from a wide variety of threats.
    - - Justify the purpose(s) of every proposed use or transfer.
      - Do not use it unless it is absolutely necessary.
      - Use the minimum necessary.
      - Access to it should be on a strict need-to-know basis.
      - Everyone with access to it should be aware of their responsibilities.
      - Understand and comply with the law.
      - The duty to share information can be as important as the duty to protect patient confidentiality.
- - - - Acknowledging what has been said
    - - Repeating key messages to check you have understood
    - - Observing body language and non-verbal cues
    - - Removing or reducing barriers
    - - Making eye contact and show you are listening
    - - Responding appropriately
    - - Paying attention and giving the speaker your complete attention
- - - - This includes addition, subtraction, multiplication, dates and calendars, calculating times and filling in charts.
    - - This includes using the internet and interacting with software used for business purposes like rota systems or policy libraries. It could also mean diary management, email, chat facilities, social media, downloading forms and documents.
    - - This includes reading, writing, speaking and listening.
    - - This includes teamwork and problem solving skills.